Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.

ISSUE: Russian Amber & Keratin

August 13, 2009 | Curly Hair, Special Cases

Dear Philip,

I just had a Keratin straightening treatment. Is it safe to use the Russian Amber Imperial Shampoo without ruining the treatment?

Absolutely. It will heal and protect your hair and bring out the best in your treatment – shine, shine, shine!

ISSUE: Russian Amber - How to Lather Up?

August 13, 2009 | Damaged Hair

Dear Philip,

I recently purchased the Russian Amber Imperial Shampoo, but I’m not getting any lather with the product. Is that normal? When I watched the video the product looks like it lathers. Am I doing something wrong?

It sounds like you have too much product build-up on your hair, but that’s an easy thing to fix. Just start with the Peppermint & Avocado Volumizing & Clarifying Shampoo (you may need to use it twice) to clarify the hair-shaft and leave your scalp tingly clean and cool. Then go in with the Russian Amber – it will restore just the right dose of moisture and amino acids to your hair, and you’ll definitely get a rich lather. I love using those two products back-to-back.

ISSUE: Rehabbing Damaged, Fine, Highlighted Hair

August 13, 2009 | Color-Treated Hair, Damaged Hair, Fine & Limp Hair

Dear Philip,

I recently bought your Katira Masque, which I love. I have somewhat fine, highlighted blond hair that became damaged and is in recovery. Until recently, I shampooed it everyday because I have oily skin. But now I’ve cut back washing it 4-5 a week and use a dry shampoo on the off-days. What would you recommend for continued hair healing and everyday use, including styling products?

I’m so happy to hear that you’re enjoying the Katira Masque. I recommend that you alternate Katira treatments with Rejuvenating Oil treatments; they have a wonderful synergy that will transform fine, chemically-damaged hair. Simply coat your hair with oil, focusing on the mid-shaft to the ends and on any dry areas. From there, heat it with a blowdryer to help the oil sink inside your hair and let it sit for 30-40 minutes. Then wash it out with the Peppermint & Avocado Volumizing & Clarifying Shampoo. That should give you plenty of oomph. As a finishing touch, rub a touch of Lovin’ Leave-in Conditioner between your fingers and use it to smooth down flyaways and hide (and heal) dry ends. If you want more of a beachy, sexy, bed-heady effect, go with the Maui Wowie Beach Mist: Use it on damp or dry hair (experiment to see which works better for you) and feel free to scrunch away.

ISSUE: Great Hair, Post-Cancer & Celiac Disease

August 13, 2009 | Dry Hair, Fine & Limp Hair, Special Cases

Dear Philip,

I need product guidance. I’m 54 years old, have dry hair and get minimal high & low lights every 8 weeks. I’m also a cancer survivor and was recently diagnosed with celiac disease, so my hair has suffered from lack of proper hydration, vitamins & nourishment as well as chemical processing & hormonal fluctuations. In addition, celiac has caused my hair to thin in one area, though I expect it to regrow when I have my diet under control. Currently my hair is limp but gets wavy & frizzy when it’s humid out. My hair type falls into several of your categories. Which products do you feel would be best?

I’m very sorry that you’ve been sick, and that your hair had to suffer, too. Since the texture is thin, limp and frizzy, I’d recommend that you start with my Four-Step Hair & Scalp Treatment. First off, it will stimulate the follicles in your scalp and clear the way for healthy regrowth. Secondly, it will fend off frizz by loading each strand with weightless moisture. And finally, it will add lift and body to your hair while it’s bouncing back to health. Good luck — I’m rooting for you!

ISSUE: Russian Amber & Fine Hair

August 13, 2009 | Fine & Limp Hair

Dear Philip,

Is the Russian Amber Shampoo okay to use for fine hair?

Definitely. It’s so nourishing and gentle – and amazingly effective at creating supple movement, body and shine, no matter what your hair type.

Customer Love!

August 13, 2009 | Accolades

Dear Philip,

Love your products!!! Glad to see you were on The Today Show!!! Super publicity!!! Your haircare products are beyond belief!!!

Glad you love the products, and thanks so much for cheering us on. We love exclamation points, too!!!

ISSUE: Eczema

August 13, 2009 | Special Cases

Dear Philip,

I’ve been working with your products for the last 3 years and am in awe of your line. Are there any openings at your company? Also, I use all of your hair products and love the Rejuvenating Oil but I’m also interested in the body products and need advice: I have some eczema on my back. Can you recommend something to help?

Thanks so much for your message. We don’t have any openings at the moment, I’m afraid, but the Cucumber & Blue Orchid Hand & Body Creme is crammed with healing and soothing amino acids and peptides. It’s great for healing skin issues. Simply apply as needed.

ISSUE: Humidity = Frizz

August 13, 2009 | Color-Treated Hair, Curly Hair, Dry Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

I’m a 56-year-old Caucasian woman with very fine, thinning (peri-menopause), naturally curly hair that ALWAYS frizzes. I live on the Gulf Coast of Florida and we have very high humidity and temperatures for most of the year. My hair is home-colored, very dry and brittle and I’ve been blow drying it for 30 years. I’d love to get it into better shape and control the frizz and the pouffy swelling that I get whenever I step outside. I found your website, but am confused by your huge product line and don’t know where to start. (I also don’t like smelling like a vanilla bean or a coconut!)

Keep in mind is that frizz happens when your hair pulls moisture out of the air. If you fill each strand up with moisture from the get-go, you hair will stay smooth and glossy. In your case, a Four Step Hair & Scalp Treatment will do the trick beautifully: The Rejuvenating Oil in the kit contains molecules fine enough to slip under the cuticle of your hair, so it plumps up and nourishes hair from the inside. From there, the Peppermint & Avocado Volumizing & Clarifying Shampoo will clean away the excess oil from the surface of your hair; the Lightweight Deep Conditioner will soften the ends (use it only from the mid-shaft down); and the pH Balancing Mist will seal the cuticle shut for extra shine and bounce. On fine, dry hair, the results are a wonder to behold.

ISSUE: Rejuvenating Oil, Everyday

August 13, 2009 | Dry Hair, Thick Hair

Dear Philip,

I’ve already ordered the Philip B. Rejuvenating Oil from Skincare Store. Can I leave it on (a few drops) all the time between washes? I have very thick, strong, dry hair and wash it about once a week.

Yes. Since it’s made from plant and flower extracts, the oil is ultra-lightweight and won’t weigh down thick hair; it will also leave you with a ton of shine. My question: Do you use a regular leave-in conditioner as well? Used as a finishing product on the day you shampoo (and every morning thereafter), Lovin’ Leave-in can work wonders on hair like yours.