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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Itchy, Greasy Scalp

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I am contacting you in the hope that you can give me some product advice. I have a very itchy, greasy scalp although it is not flaking. My hair is also quite fine and coloured with a slight wave, and I straighten it every day. I have tried many products to try and alleviate the itchy scalp but have not yet found one that works. A colleague suggested your range but I’m not sure which products to try.

This is such a common problem, and causes so much frustration and misery. I’m going to give you the same answer as the gentleman who wrote in just before you did: It’s the system I designed for a dear friend with a troubled scalp like yours, and it has helped him and thousands of people around the globe. (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to ease your scalp dryness and deep condition your fine hair. (The oil molecules are so small that they sink inside each strand and plump it up, rather than simply coating the outside and weighing it down.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so that the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, life-changing relief.

ISSUE: Dandruff

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I have multiple queries:

  1. Are all Philips B’s products appropriate for men or not?
  2. Almost all of the product descriptions mention the process of blow-drying in them. Is it necessary that we always blow-dry? Won’t using that much heat damage hair?
  3. I have a lot of dandruff, plus if I don’t shampoo for 2 or 3 days my hair becomes greasy. What do you recommend?
  4. What products should I use to increase my hair’s volume and thickness and thicker and fill in weak spots?

I know these are a lot of queries but I am just confused…..

Thanks for all your questions!

  1. Yes, all of my products work equally well on men and women.
  2. No, you don’t need to blow-dry your hair to make the products work. (I never blow-dry my hair, for instance.) And yes, too much heat-styling can damage hair. If you don’t feel the need to blow-dry, don’t bother.
  3. Here’s my surefire dandruff-obliterating method, which has drawn letters from grateful customers all over the world:  (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to help loosen dead cells and flakes. (In this case, heat is a good thing.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, dramatic relief.
  4. To increase your hair’s volume and thickness, continue using the Peppermint & Avocado Shampoo for everyday, and the Rejuvenating Oil once a week. That should do the trick, and add shine to boot.

ISSUE: No Animal Testing, Part 2

January 20, 2010 | No Animal Testing?, Product Ingredients

Dear Philip,

I understand that your products are not tested on animals. Does this apply to the ingredients as well?

Yes. None of the raw materials in our products are tested on animals.

ISSUE: Ingredients – No Animal Testing!

January 20, 2010 | No Animal Testing?, Product Ingredients

Dear Philip,

Do you test your products on animals?

Emphatically no. We only test our products on people!

ISSUE: Dry, Bleached Hair

January 20, 2010 | Color-Treated Hair, Damaged Hair, Dry Hair

Dear Philip,

I would like to order some products but I do not know which ones to try. I have long dyed hair (blonde) and the ends of my hair are spliced. Overall, my hair is dry.

If you buy one thing, let it be the 4-Step Hair & Scalp Treatment – it’s so nourishing for dry, color-treated, lackluster strands and the results are dramatic: Just one treatment will instantly restore your hair’s bounce and vibrance. The Russian Amber Imperial Shampoo would be amazing for you, too. And for gentle veryday care, I suggest the African Shea Butter Shampoo and Light-Weight Deep Conditioning Crème Rinse. Please keep me posted: I can’t wait to hear about your results!

ISSUE: Hair Loss

January 20, 2010 | How to Use, Special Cases

Dear Philip,

Do any of your shampoos lower the levels of DHT, which contributes to hair loss in males?

No. The only products that can claim to lower levels of DHT are drugs that penetrate the dermis.

ISSUE: Hair Loss

January 20, 2010 | Special Cases, Thin Hair

Dear Philip,

I’m a 30-year-old male who is suffering from hair loss. Which shampoo and conditioner do you recommend that I can use in conjunction with minoxidil?

You’ll want to use a clarifying shampoo to clear away dead cells and sebum, and leave your scalp feeling tingly clean and fresh. It’s important to create a clean surface for minoxidil: That makes it easier for the medicine to sink in and do its work. The Peppermint and Avocado Volumizing & Clarifying Shampoo, Scent of Santa Fe Balancing Shampoo or Nordic Wood would all be excellent options.

ISSUE: Is Maui Wowie Safe For Colored Hair?

January 20, 2010 | Color-Treated Hair, How to Use

Dear Philip,

I have a question about Maui Wowie Beach Mist: Is it safe for bleached hair?

True fact: It’s not only safe for bleached hair, it’s good for it. The light, texturizing mix of aloe vera and healing oils (orchid, Tahitian gardenia, kukui and coconut) nourish and protect chemically-treated hair. So you get conditioning benefits, more vibrant color and a sexy, perfectly piece-y look all at once.

Look for Philip B® products at fine retailers, salons & spas worldwide.