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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



Reviving Fine, Blonde Highlights

March 25, 2010 | Damaged Hair, Video Tips

Restoring Dry, Color-treated Hair

March 25, 2010 | Color-Treated Hair, Video Tips

Philip B on The Price Is Right

March 25, 2010 | Video Tips

Philip B on Dusseldorf Aktuell (Germany)

March 25, 2010 | Video Tips

Philip B on High Life Dubai – Season IV

March 25, 2010 | Video Tips

Philip B featured on RTL Boulevard (Netherlands)

March 25, 2010 | Video Tips

NBC New York: Men’s Grooming Products Go Green

March 25, 2010 | Video Tips

Philip B on Good Day Sacramento

March 25, 2010 | Accolades, Video Tips

ISSUE: Sebhorreic Dermatitis

March 25, 2010 | Special Cases, Troubled Scalp

Dear Philip,

I’d like to try Philip B. products but I have a question about your return policy. I have sebhorreic dermatitis on my scalp and face and can only use a very limited range of products (I’m currently using some Japanese hair salon brands and Nioxin). In case I get a reaction to your products, what is return policy?

First off , here’s what I recommend for you: Anti-Flake Relief Shampoo, Peppermint & Avocado Shampoo, Scent of Santa Fe Shampoo, Rejuvenating Oil & pH Restorative Detangling Toning Mist. Please consider purchasing the 2 fl oz/60ml sized product (where applicable) to ascertain your reaction before you buy a larger size.

I’d start with the Rejuvenating Oil to loosen any dead cells on your scalp and condition your hair. Next, work some Peppermint & Avocado shampoo into your hair and scalp. Let the lather sit on your head for a couple of minutes so the therapeutic ingredients can do their work, then rinse. Follow immediately with the Anti-Flake Relief Shampoo. (Again, let the lather sink in for a couple of minutes before rinsing.) Our products are made with active levels of healing ingredients and have a proven track record for healing. Please do keep in touch and let us know how the products worked for you.

In the meantime, here’s our official Returns & Exchange policy:

We hope that you are satisfied with your Philip B® product(s). However, if you are not completely satisfied, you may return or exchange your product(s), along with the receipt, within thirty days of purchase to:

Philip B. Inc
2630 Townsgate Rd. Suite H
Westlake Village, CA 91361
1-800-643-5556
service@philipb.com

Depending on the value of the product(s) being returned or exchanged, you should consider insuring your shipment. Philip B® is not responsible for lost items returned to us.

Refunds: You must return Philip B® product(s) to the original retail point of purchase. We cannot grant refunds for returned product(s) not purchased through www.PhilipB.com. Product(s) purchased through www.PhilipB.com may not be returned or exchanged at retail locations that sell Philip B® product(s). Refunds will be made for the purchase price indicated on your receipt. Shipping and handling costs will not be refunded. Any further questions should be directed to our customer service line at 1-800-643-5556.

ISSUE: TK

March 25, 2010 | Special Cases, Thin Hair

Dear Philip,

I notice my hair loss in the top of my head is bald. Is there something that I can buy to help restore hair. I can’t believe how bald I am in just at the crown of my head. Please help. I’m 50 years old with shoulder-length hair.

I’m working on a treatment for hair loss it in the lab right now. In the meantime, I’d visit a dermatologist to make sure there isn’t an underlying health or hormonal issue behind your hair loss. There are a lot of effective treatments that can help, so ask your doctor for advice. I always recommend using a shampoo that stimulates your scalp and lifts away any residue, too: My Peppermint & Avocado Volumizing and Clarifying Shampoo is perfect for that.

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