Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.
ISSUE: How to Use Katira
December 7, 2010 | Dry Hair, Hair Masque, How to Use
Hi! I have bought the Katira Hair Masque because I heard so much good about it. But after using it I’m so disappointed! My hair feels even drier after and the shine is completely gone . I do not know if I do something wrong but I do not think so…
I use the Peppermint Shampoo and then towel-dry a little before I put in the masque. I leave it for some time and then rinse it out. After I use some conditioner as well. When the hair wet and the masque is in it feels like dry paper or something and after rinsing it out it still feels very dry. To comb it is a pain! I use your shampoo, conditioner and also the oil but this is a disappointment… I hope you get back to me because I do not think this is the way it should be. Other hair masques make my hair look great but this just makes it even drier. Thanks in advance!
Sorry to hear you’re having trouble. Katira is so different from other hair masques that using it can involve a learning curve. Here’s what you need to do differently. Shampoo your hair AND USE CONDITIONER FIRST. Then towel dry your hair, apply the Katira Hair Masque, and let it sit on your hair until it’s COMPLETELY DRY, like a hard helmet. (You can use a blowdryer to speed the process.) By actually drying on your hair, the katira jelly imparts into each strand. Then rinse and style as usual. Use the masque that way, and Katira should give you amazing results. Please let me know how it goes!
ISSUE: Superdry Hair
December 7, 2010 | African-American Hair, Dry Hair
I’m and African-American female and have worn my hair in an Afro ever since 2001, when my doctor diagnosed me with scarring alopecia. My hair is very, very dry and extremely hard to comb. I have tried Pantene, Nexus and other shampoos and conditioners, but nothing, absolutely nothing has made my hair soft and manageable like it was before my diagnosis. Can you recommend which of your shampoos, conditioner and something to apply to my scalp to keep my hair from remaining dry?
I’m so sorry to hear about your struggles. When hair is as dry as yours, you need to use a power-packed hydrator – something that will impart into your hair and strengthen it from the inside out. The best thing would be regular Rejuvenating Oil treatments, which will help to soften and repair your hair. If your hair still feels dry, rub a little oil between your palms and scrunch it into your hair when you get out of the shower. And when you order the oil, ask for some samples of our Russian Amber Imperial Shampoo and Conditioner. I think they’d be amazingly helpful, too.
ISSUE: Question About Ingredients
December 7, 2010 | Product Ingredients
Why on earth would you use Peanut Oil as an ingredient in your products? Now I understand that there are millions of allergies to millions of things (there are people who are allergic to cold water. Yes. Look it up if you don’t believe me), and they have to make the choice of what they buy and use and it’s their responsibility. But seeing as peanut allergies are practically an epidemic these days, I’m just curious about who made the choice that it would be a good idea to put this in your product?
I think the LEAST thing you could do would be to BOLD the font on the word “PEANUT” in the ingredients list. Not everyone is as careful as me.
My entire line is based on healing essential oils from fruits, nuts and plants, and the reason that I use peanut oil in some of our products is because it’s wonderful for moisturizing. It also works beautifully in synergy with other botanical oils like almond, walnut, sesame, olive and jojoba. That said, the percentage of peanut oil I use is very low, and I’ve never heard a report of anyone having a bad reaction to it. But I’ll keep your concerns and thoughtful suggestions in mind. Thanks for writing.
ISSUE: Oily Scalp + Thin, Dry Hair
December 7, 2010 | Damaged Hair, Dry Hair, How to Use, Thin Hair, Troubled Scalp
I am a 27-year-old man and have long brown hair to my shoulders. I’ve had a problem with hair loss since age 17, and my hair is thin, dry and straight. I also have an oily scalp, and a little dandruff in my eyebrows. A week ago I started to wash my hair with Anti-Flake shampoo, and I use the Peppermint & Avocado Shampoo on alternate days. After each wash I apply a normal conditioner on the ends of my hair; otherwise it becomes very difficult to comb.
As I’ve read on your website my treatment should be:
- Rejuvenating Oil applied with a hair dryer
- Peppermint & Avocado Shampoo
- Anti-Flake Shampoo
Should all of this be applied daily? Is it necessary to use the hair dryer? Is it necessary to use some conditioner or some other product?
Here’s what I recommend for you:
Once a week: A Rejuvenating Oil treatment.
- Apply the oil to dry hair and massage it in with your fingertips. And yes, it’s important to use a hair dryer to warm up the oil – heat helps the oil sink into your hair and loosens dead cells and debris from your scalp.
- After letting the oil sit on your hair for 20 minutes, work a dollop of the Peppermint & Avocado shampoo into your hair and then get in the shower and add a bit of water.
- Lather it up for 3-5 minutes – that will leave your scalp feeling cool and fresh. Rinse. Your hair should feel balanced all over.
Every day: If you wash your hair everyday, use the Peppermint & Avocado Shampoo or our Scent of Santa Fe Shampoo, which is nice and balancing and will make your hair feel softer. Finish with the Light-Weight Deep Conditioning Crème on the ends only and Rinse.
Every three days: Use the Peppermint Shampoo (leave on for 2-3 minutes) followed by Anti- Flake (also leave on for 2-3 minutes before you rinse).
Together, that regimen should get your scalp and hair in great shape.
December 7, 2010 | Product Ingredients
I recently found out I have celiac disease and I need to be using gluten-free hair products. I love Philip B products. Are any of them gluten-free???
No gluten ingredients are intentionally added to Philip B® products. However, since you have a gluten allergy, we recommend doing a small patch test before trying any of our products, just to make sure that you won’t have any kind of reaction. Best of luck!
ISSUE: Curly, Highlighted Hair + Dry, Itchy Scalp
December 7, 2010 | Damaged Hair, Dry Hair, How to Use, Troubled Scalp
I’m having a hard time figuring out the best product for my hair type. I have curly, long, highlighted hair and my scalp is dry, flaky and itchy. What is the best shampoo and conditioner to use? Also, which of your styling products do you recommend for a quick style and go? (I usually wash my hair, apply a leave in conditioner, a styling product such as AG Recoil, then hairspray, and let it airdry.) I’m looking for a simple routine that controls my curls and stops them from turning frizzy, bushy or crunchy.
The best thing for you would be a Rejuvenating Oil treatment.
- Put a generous amount directly on your hair and scalp (your hair should be dry) and massage it in to help dismantle the cells and flakes. Use a blow dryer to warm up the oil and help sink more deeply into your hair.
- After 15-20 minutes, apply some Peppermint & Avocado Clarifying Shampoo on top and massage it in for 3-5 minutes. Then get in the bath or shower and add a little water and lather up to break down any excess oil: Your hair will hold on to the moisture it needs.
- Follow with my Anti-Flake Relief Shampoo. It’s even more effective when used after the Peppermint Clarifying Shampoo, and it contains a moisturizing aloe complex. Together, that should take care of your scalp problems.
- Use the Light-Weight Deep Conditioning Crème Rinse on the ends.
- Also, the pH Detangling Toning Mist spray is a really important product for you – it corrects the pH of tap water and makes your hair and scalp feel good.
- As for styling: Crème of the Crop “Lite” is great for curly hair. Just rub a dab between your palms, run it through damp hair, style your hair with your fingertips and let it air dry. Your curls should come out springy, soft and shiny.
ISSUE: Paraben vs. Paraben-Free Formulas
December 7, 2010 | Product Ingredients
What’s the difference between the regular and paraben-free conditioners?
Parabens are a group of chemicals often used as preservatives in cosmetic formulations. They’re often found in shampoos, toothpaste, and moisturizers. Since our company is dedicated to using natural alternatives as much as possible, we made our line paraben and phthalate free two years ago. The only exceptions are Classic Formula Light-Weight Deep Conditioning Crème Rinse (also part of our Four-Step Treatment), White Truffle Ultra-Rich Moisturizing Shampoo and Classic Formula Crème of the Crop Finishing Creme. They had a lot of devoted followers who begged us not to change a thing about the formulas.
ISSUE: Thinning, Wavy, Grey but Colored Hair
December 7, 2010 | Color-Treated Hair, Fine & Limp Hair, Thin Hair
For a senior, with short, thinning, fine, wavy, grey but coloured hair: What is the best shampoo and conditioner to use? Thanks.
I recommend the Peppermint & Avocado Volumizing and Clarifying Shampoo – that deep-cleans the scalp, so you get more volume and lift from the roots. You can use our Lightweight Deep Conditioning Crème Rinse on the ends of your hair. Or if your hair is too fine to use conditioner, use our pH Detangling Toning Mist. It helps detangle and adds shine, with no occlusive coating or added weight. Enjoy!