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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: The heavenly scent in your Lovin’ Leave-in Conditioner – what is it?

July 13, 2011 | Product Ingredients

Dear Philip,

I recently discovered your Lovin’ Leave-in Conditioner and found it not only to be great for my hair, it also makes my hair smell like heaven. I would love to have a perfume or eau de toilette like that!

Is there a key component (maybe nettle? or chamomile? I don’t really know these ingredients!) that is responsible for the scent? Or do you have a perfume or eau de toilette in your product line with a similar fragrance that I can use on my skin?

Best,
Danny

Dear Danny,

Thanks so much for your message. The key note in our Lovin’ Leave-In Conditioner is fresh green tomato mingled with lemon peel extract, passionflower and chamomile. We don’t have a perfume version, but you’ll find the same lingering, botanical scent in our Lovin’ Hand & Body Crème. We think both products smell intoxicating and are thrilled that you agree!

Kind regards,
Philip B.

ISSUE: Rejuvenating Oil/Ingredients

July 13, 2011 | Product Ingredients, Sodium Lauryl Sulfates

Dear Philip,

I noticed a slightly different ingredient list for this product. If you go to Beauty.com, their list is not the same as yours. Their list is the same as what was on an old bottle I bought years ago. Yours now has all but one ingredient, that being Ylang Ylang flower oil and others that were not on the original list. Why is the list different now and is the original ingredient list better or worse than the newer one?

Also, I noticed 2 ingredients I am familiar with on 2 other products. Why would you use propolene glycol and sodium lauryl or sodium laureth sulfate? These are really unhealthy and I was surprised to see them in your ingredient list. I will buy the Rejuvenating Oil but will not buy anything containing harmful ingredients.

Eva

Dear Eva,

Thanks for your thoughtful message. As you noticed, we’ve recently reformulated some our products to improve their quality and to reduce their carbon footprint. That’s reflected in our new ingredient lists.

Now, to the two ingredients you cited:

  1. You’re right to be wary about sodium lauryl sulfate. SLS alone is very destructive to hair and skin — it’s as harsh as some dishwashing liquids. If you want to burn your hair, destroy your color and get a skin disorder, go right ahead and throw straight SLS on it.That said, in some cases, SLS can be amazing. It’s all about balance. I buffer down the SLS in our shampoos with such a high level of essential oils that it becomes gentle and creamy — the best possible way to clear away any dirt or build-up while distributing conditioning oils throughout your hair, even to the ends. In some cases, I use so many plant and flower oils that the SLS is rendered all but inactive: It’s just there to carry the oils and help you lather up.

    That’s because my shampoos aren’t the conventional detergent-water-fragrance mix. They’re made from intensely conditioning oils used at active, therapeutic levels and gathered from exotic places around the world. So, in this case, fear not. The sulfates we do use are specifically designed to deliver nutrients and potent conditioning agents to your hair, not to counteract their effects!

  2. Most of our formulas were created years ago, when there was no question about propylene glycol’s safety. Even today, the Food & Drug Administration maintains that propylene glycol is “generally recognized as safe,” and it’s used in everything from toothpaste to baby wipes. We use a touch of propylene glycol in a few of our formulas as a carrier for botanical essences. Again, it’s hugely buffered with essential oils and other nurturing and beneficial ingredients. As we modernize the formulas going forward, however, we may phase out propylene glycol altogether. Either way, we’ll definitely keep your comments in mind. Thanks for taking the time to write to us.

Kind regards,
Philip B.

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