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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Psoriasis, Solved!

August 14, 2012 | Accolades, Special Cases, Troubled Scalp

Hello.

My name is Ann Charlotte and I live in Denmark and I am 45 years old. I just want to tell you about your fantastic shampoo: I use anti-flake relief shampoo because of psoriasis in my scalp and I have never tried a product so effective against irritation caused by psoriasis. I have had psoriasis since I was 25 years old, and I have tried millions of product but never so effective as your product is. So thank you for producing this shampoo – I tell everybody about your brand and off course of this specific product.

Have a nice day.

Philip B on Good Day Sacramento

March 25, 2010 | Accolades, Video Tips

ISSUE: Hair Conditioner Moonlights as Cologne

March 25, 2010 | Accolades

Dear Philip,

Whenever I use the Lightweight Deep Conditioning Creme, people ask me what cologne I’m wearing – it never fails. It smells amazing! Any plans to introduce a hand & body creme with the same scent? I’d buy it by the case!

That’s so nice to hear. We don’t have any plans to create a body treatment based on the conditioning cream just yet, but it’s an interesting idea. We’ll definitely take it under advisement!

ISSUE: Problem Scalp, Solved!

March 25, 2010 | Accolades, Damaged Hair, Dry Hair, Troubled Scalp

Dear Philip,

I’m a stay at home mother. I started using Philip B Anti-Flake shampoo a year ago & my life has been happier. There has been such a dramatic change in my hair that it has made me happier, more youthful, and has made me feel better about myself.

Being a passionate blogger, I will make it a point to spread positive word about your Anti-Flake shampoo so that I can repay your company for making me feel & look 10 years younger with more flake-free & moisturized hair.

Seeing such a dramatic improvement in my hair, I have been paying more attention to taking care of myself as a whole. In a way, Philip B. Hair Care has helped me make my health top priority in life.

I hope many more Americans utilize Philip B hair care in their homes because I truly believe it is a miracle in itself!

Thanks so much for your letter, which cheered our whole team immensely. I’m incredibly happy to hear that the Anti-Flake helped you so much, and hope that you continue to enjoy the line!

ISSUE: Chemically-Straightened, Colored Hair – REBORN!

September 21, 2009 | Accolades, African-American Hair, Color-Treated Hair, Dry Hair, Where to Buy

Dear Philip,

Through my Lucky magazine I learned of your products and just went to Blue Mercury in Philly to buy the Anti-Flake Shampoo and the Anti-Frizz Formula 57. I’m a black woman with chemically straightened hair that’s also colored. Plus, I’ve suffered from dry, itchy, flaky scalp for a few years now. I just put in a couple of drops of your Rejuvenating Oil in my hair this morning and my hair is frizz-free and I didn’t even have to use my curling iron! I love that! Listen, if just one of your products is so amazing then I can’t wait to use the other products and buy more. I believe that my hair products will be solely Philip B. Botanicals. I even plan on buying the Russian Amber Shampoo. I don’t care what my husband says! Once he feels the softness and notices the growth and shine, he will beg me to use it. Hey, you know what they say: “Happy wife, happy life!” Thanks, Philip B. So, when are you going to open a salon in Philly?

Thank You for writing in — your message cheered me immensely. You sound very cool and I’m thrilled that the products are helping you. I also have some great news: One of our all-time favorite Philip B. experts, Ross Poole, will offer our professional treatments at Bean’s Beauty in Philadelphia, starting in mid-October. We’re so happy that he’s bringing his love of Philip B. products to you and the City of Brotherly Love!

Customer Love!

August 13, 2009 | Accolades

Dear Philip,

Love your products!!! Glad to see you were on The Today Show!!! Super publicity!!! Your haircare products are beyond belief!!!

Glad you love the products, and thanks so much for cheering us on. We love exclamation points, too!!!

ISSUE: African-American Hair With Dry Scalp and Breakage

February 14, 2009 | Accolades, African-American Hair, Damaged Hair, Troubled Scalp

Dear Philip,

I just want to say thank you. I read about your products in Vogue magazine and they have changed my life. I’m an African-American woman with chemically treated hair and I suffered with breakage and extreme dry scalp for years. I started using the Anti-Flake shampoo, the Rejuvenating Hair Oil and the Katira Hair Masque and the condition of my hair changed dramatically and in an instant.

I no longer have dandruff, I have little to no breakage when I brush my hair and my hair is bouncing and behaving. I’ve spent thousands of dollars on special treatments, prescription shampoos and high-end hair products. In just one use, Philip B. products corrected scalp and hair issues that neither doctors nor top stylists could resolve.

As a black woman, I often feel that top-of-the-line hair products aren’t designed with my hair type in mind. I can say with confidence that Philip B. is perfect for my hair!

Thanks for your beautiful letter. It not only made my day, but everyone in my company’s day as well! It’s wonderful that Vogue has supported our brand from the beginning, and that you found us. I’ve made it my mission to create intensive rejuvenating treatments for EVERY hair type, yours included. And I’m glad that you discovered Anti-Flake too. That product has a following like you can’t believe.

ISSUE: Growing Out My Hair

January 14, 2009 | Accolades

Dear Philip,

Your products are amazing! My hair, which once had the consistency of straw, is now so smooth to the touch it feels like silk. Also, my scalp tingles with each wash and I have a sense of well-being and cleanliness throughout the day. Many people have commented on how shiny my hair is, especially now that I am letting it grow.

That’s terrific. I’m happy to hear that you’re letting your hair grow out – I tend to think that people wear their hair too short. For me, longer hair looks sexier and more alive. Keep it healthy and strong by using wonderful moisturizing products like the Lovin’ Leave-In Conditioner, Katira Hair Masque, and amino-acid-rich shampoos like White Truffle and Russian Amber. Keep in mind that hair is organic but dead, a lot like wood. You need to oil and moisturize it regularly to lend it gloss and depth.

Look for Philip B® products at fine retailers, salons & spas worldwide.