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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: How to Grow Out Damaged Hair?

September 5, 2012 | Color-Treated Hair, Damaged Hair, Dry Hair, This Month's Hair Q&A's

Dear Philip,

I love your products and am using them to get my hair back to good condition after too much colouring. I’m also trying to grow my hair. I know hairdressers generally recommend getting a trim every couple of months but wondered what your opinion is on the subject? Once again, love your products – have tried so many shampoos/conditioners over the years but yours are the only ones I would recommend.

Dear Mari,

Thanks so much for your message. You’re right: The rule of thumb says that you should get a trim every 8-10 weeks, to help maintain your style and clear away dry, damaged ends. (That’s important because split ends have a tendency to travel up the hair shaft, creating frizz as they go.) But a lot depends on the length of your hair and degree of damage.

Do you have long hair? Long hair tends to be dry and fragile at the bottom, and those ends can get thin and wispy-looking without regular trims. Chemical treatments and heated styling tools can also sap your hair of moisture, making it more brittle and likely to fray. That said, I totally understand your desire to minimize trims while you’re growing your hair out. So here’s my opinion: If you condition your hair properly — especially making sure that the ends have a proper lipid balance — you can extend the time between trims to 4 or even 5 months. That means using a deeply moisturizing shampoo (like my Russian Amber or Oud Royal Shampoos); a conditioner in the shower (like my Lightweight Deep Conditioning Cream); a leave-in conditioner (like Lovin’ Leave-In Conditioner) if your hair is very dry; and — drumroll now, because this is especially key — a Rejuvenating Oil treatment once or twice a week. Trust me, with that regimen, your hair will grow out looking healthy, glossy and gorgeous, and in record time!

ISSUE: Dry, Brittle, Color-Treated Hair

August 11, 2011 | Color-Treated Hair, Damaged Hair, Dry Hair

Dear Philip,

I’m an African American who has lupus. I have a relaxer and color in my hair and i want to know what can i use to get my hair growing again and stop it from shedding and being so dry. I’m allergic to anything that has sulfur in it. Also, the edges are very thin or there is nothing there. Please help. I’ve tried everything and am still not getting the results I want.

Focus on babying your hair as much as possible. Soak it with Rejuvenating Oil and, at least to begin with, sleep with the oil in your hair overnight. From there, my African Shea Butter Shampoo and Lightweight Deep Conditioning Creme would be perfect for you. (The latter is super-healing, lightweight, and smells wonderful: It’s infused with Pure Orange Rind Oil, Lemon Rind Oil and a hint of Gardenia.) If your hair is breaking and brittle, use the Lovin’ Leave-In Conditioner, too. For extra credit, you can add the Russian Amber Imperial Shampoo and/or Conditioner to your regimen. Both are terrific at rebuilding damaged hair. Thanks for writing in!

ISSUE: Thinning, Wavy, Grey but Colored Hair

December 7, 2010 | Color-Treated Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

For a senior, with short, thinning, fine, wavy, grey but coloured hair: What is the best shampoo and conditioner to use? Thanks.

I recommend the Peppermint & Avocado Volumizing and Clarifying Shampoo – that deep-cleans the scalp, so you get more volume and lift from the roots. You can use our Lightweight Deep Conditioning Crème Rinse on the ends of your hair. Or if your hair is too fine to use conditioner, use our pH Detangling Toning Mist. It helps detangle and adds shine, with no occlusive coating or added weight. Enjoy!

Restoring Dry, Color-treated Hair

March 25, 2010 | Color-Treated Hair, Video Tips

ISSUE: Oil Treatments + Hair Color

February 24, 2010 | Color-Treated Hair, Fine & Limp Hair

Dear Philip,

I just had my hair colored yesterday and have heard that you shouldn’t use oil shortly after a color treatment. How long should I wait before using the Rejuvenating Oil? Also, is the Peppermint & Avocado Shampoo okay to use regularly even though it soulds clarifying? I have fine hair.

Smart question. Yes, if you’ve just had your hair colored, you should skip any kind of oil treatment for 4-5 days. Otherwise, you run the risk of loosening dye molecules before they fully set. Instead, always do an oil treatment the day before you color. It can make a huge difference, because it only protects your hair from damage but paves the way for more luminous, dimensional, healthier-looking color. And yes, using the Peppermint & Avocado Shampoo is loaded with light botanical conditioning agents, so while it’s clarifying, it’s also gentle enough to use every day. It’s especially good at lending bounce and lift to fine hair like yours. I love the Russian Amber shampoo for thin hair, too — it gives it loads of texture and shine. You just need a tiny bit on fine hair.

ISSUE: Sulfates & Hair Color

February 24, 2010 | Color-Treated Hair, Sodium Lauryl Sulfates, Special Cases

Dear Philip,

Do you have any sulfate-free shampoos? My hairdresser has told me I need to use only sulfate-free shampoos, because sulfate will wash out my red color.

Your colorist is correct: In many cases, shampoos that contain sodium lauryl sulfate (SLS) can be too harsh for chemically treated hair. But it’s all about balance. I buffer down the SLS in our shampoos with such a high level of essential oils that it becomes gentle and creamy — the best possible way to clear away any dirt or build-up while distributing conditioning oils throughout your hair, even to the ends. In some cases, I use so many plant and flower oils that the SLS is rendered all but inactive: It’s just there to carry the oils and help you lather up. That’s because my shampoos aren’t the conventional detergent-water-fragrance mix. They’re made from intensely conditioning oils used at active, therapeutic levels and gathered from exotic places around the world. So, in this case, fear not. The sulfates we do use are specifically designed to deliver nutrients and potent conditioning agents to your hair, not to counteract their effects. For you, I’d recommend the African Shea Butter Gentle & Conditioning Shampoo, the White Truffle Shampoo or Russian Amber — all super nurturing and supremely hair-color-friendly.

ISSUE: Dry, Bleached Hair

January 20, 2010 | Color-Treated Hair, Damaged Hair, Dry Hair

Dear Philip,

I would like to order some products but I do not know which ones to try. I have long dyed hair (blonde) and the ends of my hair are spliced. Overall, my hair is dry.

If you buy one thing, let it be the 4-Step Hair & Scalp Treatment – it’s so nourishing for dry, color-treated, lackluster strands and the results are dramatic: Just one treatment will instantly restore your hair’s bounce and vibrance. The Russian Amber Imperial Shampoo would be amazing for you, too. And for gentle veryday care, I suggest the African Shea Butter Shampoo and Light-Weight Deep Conditioning Crème Rinse. Please keep me posted: I can’t wait to hear about your results!

ISSUE: Is Maui Wowie Safe For Colored Hair?

January 20, 2010 | Color-Treated Hair, How to Use

Dear Philip,

I have a question about Maui Wowie Beach Mist: Is it safe for bleached hair?

True fact: It’s not only safe for bleached hair, it’s good for it. The light, texturizing mix of aloe vera and healing oils (orchid, Tahitian gardenia, kukui and coconut) nourish and protect chemically-treated hair. So you get conditioning benefits, more vibrant color and a sexy, perfectly piece-y look all at once.

ISSUE: Fine, Color-Treated Hair That’s Graying

November 29, 2009 | Color-Treated Hair, Fine & Limp Hair

Dear Philip,

Hi! I recently ordered Pepperment & Avocado shampoo-and it doesn’t lather. Any suggestions? I have fine, color-treated hair that’s graying. Product suggestions? Thanks so much!

Thanks for writing. I should start by pointing out that none of our shampoos lather excessively, because they’re made with such high concentrations of botanical extracts. This is a good thing: Unlike cheap detergents, my shampoos cleanse your hair without stripping — they actually leave your hair healthier and shinier. (That said, make sure you’re shampooing properly. No matter what shampoo you use, it’s important to saturate your hair first, and focus the cleansing at the roots of your hair.) Given your hair type, I’d start with a Rejuvenating Oil treatment. Apply it liberally, especially through the ends, and blow-dry your hair to help the oil sink into your hair. It’s not like a standard hot-oil treatment: The plant- and flower-oils in my formula are made of such tiny molecules that they actually slip inside each strand and plump it up from the inside — rather than lying on top of your hair and leaving it flat and limp. The oil also helps remove buildup to let your scalp breathe and leave your hair supremely clean. Follow the oil treatment with the Peppermint Shampoo (use it twice, if necessary) to lift away any excess from the surface of your hair. You’ll see the difference right away — it’s a miracle worker for fine, dry hair.

ISSUE: Oil Treatments + Haircolor

November 29, 2009 | Color-Treated Hair

Dear Philip,

Is it safe to use the Rejuvenating Oil treatment the day before getting hair color?

Definitely. In fact, I highly recommend it. Pre-color oil treatments — along with weekly oil treatments thereafter — will help strengthen your hair and and keep your shade more vibrant and luminous. Here’s the trick: After you get your color, be sure to wait about 5 days until your next oil treatment. You need to give the color molecules time to embed in the hair shaft; otherwise, the oil might loosen the color molecules from the hair shaft. After that, you’re good to go.

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