Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.
ISSUE: Dry Scalp and Hair Loss
September 21, 2009 | African-American Hair, Color-Treated Hair, Damaged Hair, Dry Hair
I’m an African-American woman with chemically-treated hair. My hair feels dry all the time, and my scalp itches in the center. I’m constantly rubbing it to stop the itching, and as a result, I have a lot of breakage and my hair is falling out. What type of regiment do you recommend?
You can’t believe how often I see this situation – I’m so sorry to hear of your struggles. The good news is that I have the perfect remedy. It involves three steps:
- Coat your hair with my Rejuvenating Oil and work it into your scalp to loosen any dead cells and flaky patches. Let it sit for 20 minutes or so.
- Put a dollop of the Peppermint & Avocado Clarifying & Volumizing Shampoo on your hair, work it into a lather and let IT sit for 2-3 minutes. You’ll feel your scalp tingling as the therapeutic levels of peppermint oil in the formula do their healing work. Rinse.
- Immediately apply the Anti-Flake Relief Shampoo, work it into a lather, and let IT sit for another 2-3 minutes. Rinse thoroughly.
If you like, you run some conditioner through the ends of your hair, or apply a leave-in conditioner – avoiding your scalp. Repeat the 3 steps as needed. You should see a huge improvement in your scalp and your hair within a week.
ISSUE: Clown Hair
September 21, 2009 | Color-Treated Hair, Damaged Hair, Dry Hair, Fine & Limp Hair
I have fine, colored hair and an oily scalp. My hair appears very dry and damaged at the bottom, and the texture is both frizzy and lifeless. When I sleep, it gets all roughed up by the pillowcase, so by morning I look like I have the hair of a clown! I’m interested in the Russian Imperial shampoo and Katira Masque. Would any of you other daily shampoos and conditioners work for me? Are the White Truffle shampoo and conditioner too moisture-rich for fine hair? I’ve just tried a small sample of the African Shea Butter Shampoo. My hair looks less frizzy, but I’m not sure if this is what I should order first.
For you, the perfect fix would be the Four-Step Hair & Scalp treatment, followed by Katira Masque, followed by Lovin’ Leave-in Conditioner. Trust me: Throw in a satin pillowcase at bedtime and your clown-hair days are over!
ISSUE: Russian Amber – How to Lather Up?
August 13, 2009 | Damaged Hair
I recently purchased the Russian Amber Imperial Shampoo, but I’m not getting any lather with the product. Is that normal? When I watched the video the product looks like it lathers. Am I doing something wrong?
It sounds like you have too much product build-up on your hair, but that’s an easy thing to fix. Just start with the Peppermint & Avocado Volumizing & Clarifying Shampoo (you may need to use it twice) to clarify the hair-shaft and leave your scalp tingly clean and cool. Then go in with the Russian Amber – it will restore just the right dose of moisture and amino acids to your hair, and you’ll definitely get a rich lather. I love using those two products back-to-back.
ISSUE: Rehabbing Damaged, Fine, Highlighted Hair
August 13, 2009 | Color-Treated Hair, Damaged Hair, Fine & Limp Hair
I recently bought your Katira Masque, which I love. I have somewhat fine, highlighted blond hair that became damaged and is in recovery. Until recently, I shampooed it everyday because I have oily skin. But now I’ve cut back washing it 4-5 a week and use a dry shampoo on the off-days. What would you recommend for continued hair healing and everyday use, including styling products?
I’m so happy to hear that you’re enjoying the Katira Masque. I recommend that you alternate Katira treatments with Rejuvenating Oil treatments; they have a wonderful synergy that will transform fine, chemically-damaged hair. Simply coat your hair with oil, focusing on the mid-shaft to the ends and on any dry areas. From there, heat it with a blowdryer to help the oil sink inside your hair and let it sit for 30-40 minutes. Then wash it out with the Peppermint & Avocado Volumizing & Clarifying Shampoo. That should give you plenty of oomph. As a finishing touch, rub a touch of Lovin’ Leave-in Conditioner between your fingers and use it to smooth down flyaways and hide (and heal) dry ends. If you want more of a beachy, sexy, bed-heady effect, go with the Maui Wowie Beach Mist: Use it on damp or dry hair (experiment to see which works better for you) and feel free to scrunch away.
ISSUE: Fried & Dyed
June 26, 2009 | Color-Treated Hair, Damaged Hair, Thin Hair
I dye my hair and use flat irons. As a result, I’ve noticed that my hair’s become extremely brittle and over-processed. I’m worried that it might be thinning, too.
You’re taking a lot out of your hair; you need to give it something back. In this case, the name of the game is moisture: frequent Rejuvenating Oil and/or 4-Step Treatments; a healing shampoo like White Truffle or Russian Amber; and either a delicate conditioner like the Lightweight Deep Conditioning Crème or something richer, like White Truffle Nourishing & Conditioning Crème. And, at the risk of repeating myself: If you’re experiencing sudden or dramatic hair loss, see a doctor to rule out an underlying hormonal imbalance or medical issue. Good luck!
ISSUE: Infusing Coarse Hair with Shine
June 26, 2009 | Damaged Hair, Dry Hair
My hair is dry, coarse, and silver-grey. How can I keep it smooth, polished and
Hair like yours can look so gorgeous and elegant – it just needs the right care. I recommend three things: Oil treatments to silken the texture; Katira Masque to make it more manageable; and Russian Amber Imperial Shampoo to enhance everything. Check out the how-to video on my website to see how dramatic the results can be.
June 26, 2009 | Damaged Hair, Dry Hair
Two questions: Are all of your products organic? And what do you recommend that I use on my hair, which is damaged AND dry? I’d like to use your Russian Amber Imperial Shampoo and Katira Hair Masque, but I don’t know which conditioner would be the best fit for me. And do the Russian Amber and Katira Masque contain oil? I find that when there’s no oil in my products, my hair feels harsh, not soft.
To answer the first part of your question: My products aren’t certified organic. To make them, I shop for the raw materials all over the world to make sure I’m getting the best quality. Sometimes the botanical ingredients are certified organic and sometimes they’re not – but I always make sure they’re responsibly grown and harvested.
As to the best treatments for your damaged hair: You’re a perfect candidate for Rejuvenating Oil treatments. If your hair is on the finer side, I suggest the Lightweight Deep Conditioning Crème. If it’s thicker, use the White Truffle Crème instead. Also: The Russian Amber Imperial Shampoo contains fantastically high levels of healing plant oils; it will magically transform hair like yours. Katira is completely oil-free.
ISSUE: Curly, Frizzy & Dry
June 26, 2009 | Curly Hair, Damaged Hair, Dry Hair
I am a guy of Asian-Indian origin. I’ve straightened my curly hair and it looked great for a while — but now that I’ve stopped, I try to keep my hair short. I apply styling cream and gel when I get out of the shower, which works well for an hour or so. But given the humidity, my hair soon turns frizzy and dry. Someone suggested that I use a leave-in conditioner, but I’m confused. How can I maintain my style and a damp/wet look? Please help!
It’s tricky to find the right combination of products for hair like yours, but it’s possible. My guess is that a leave-in conditioner would soften your curls but for hold, you’ll do better with a cream pomade and gel mix. Don’t fear a little oil: Remember that your hair is dead and dry – you just need the right balance of moisture so it won’t feel greasy but will look healthy and supple. When you get out of the shower, mix a little Cream of the Crop Pomade with Styling Gel and work it through your hair. The less you use, the drier the effect.
ISSUE: Fried Hair, Reborn!
June 2, 2009 | Color-Treated Hair, Damaged Hair, Dry Hair
I have been using your Russian Amber Imperial Shampoo, White Truffle Conditioner, Katira Masque and 4-Step Hair & Scalp Treatment since the new year. My hair was so dried-out and straw-like from years of hair color and medicinal side effects. But today my hairdresser says my hair is healthy and strong. I’d been doing weekly jojoba-oil treatments overnight for years and while that made a difference, it was nothing like what happened over the past 4 months. I’ve been washing my hair daily and the texture still improved like crazy. Thank you — I’m so happy. The Russian Amber shampoo and Truffle conditioner are definitely worth the price. I’ve used the Russian Amber daily for 4 months on my long hair and still have a third left! It really is a miracle.?
That’s wonderful news — I love hearing success stories like yours. You chose a perfect combination of products, too: As you’ve found, they really do give seriously damaged, lifeless hair a whole new look and feel. Thanks so much for writing in!
ISSUE: Hair Loss
June 2, 2009 | Damaged Hair, Special Cases
What’s the best way to stop my hair from falling out?
The first thing to do is to see a doctor to rule out any hormonal problems or underlying medical issues. If you come out with a clean bill of health, you can do a couple of things: Protect the hair you have by (a) using a gentle yet invigorating shampoo like Peppermint & Avocado Clarifying & Volumizing Shampoo or Scent of Santa Fe; and (b) regularly stimulating your scalp with a nylon and boar-bristle brush. If you need more aggressive intervention, I’ve heard good things about over-the-counter minoxidil, Propecia and red-light laser treatments, too. Check with your doctor.
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