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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Curly/Kinky Hair Fix

June 26, 2009 | African-American Hair, Color-Treated Hair, Curly Hair, Dry Hair

Dear Philip,

I’m curious to know what kind of conditioner I need for my curly/kinky hair. I’m African-American and I have usually fragile hair and a sensitive scalp – I can only use peroxide-free hair color and I sometimes get rashes from very strong products. Since ends of my hair are very dry and break off, I have to have a shorter style, but would love a little more length.

The Rejuvenating Oil would be so healing for fragile hair like yours; so would the Katira Masque and White Truffle Nourishing & Conditioning Crème. (Bonus: The extra-gentle formulas won’t aggravate your sensitive scalp.) As for cleansing, I suggest our number-one bestselling shampoo: African Shea Butter. It will restore your hair’s elasticity and much-needed moisture like that.

ISSUE: Fighting Summer Frizz

June 26, 2009 | Dry Hair

Dear Philip,

What is the best shampoo for dry, frizzy hair?

I’d go with White Truffle Ultra-Rich Moisturizing Shampoo. It’s loaded with more than 23% pure essential and carrier oils, and gives a nice weight to hair like yours. It’s also good strategy: Treating your hair to all that moisture up front makes it less likely to absorb moisture from the air and turn poufy.

ISSUE: Infusing Coarse Hair with Shine

June 26, 2009 | Damaged Hair, Dry Hair

Dear Philip,

My hair is dry, coarse, and silver-grey. How can I keep it smooth, polished and
shiny?

Hair like yours can look so gorgeous and elegant – it just needs the right care. I recommend three things: Oil treatments to silken the texture; Katira Masque to make it more manageable; and Russian Amber Imperial Shampoo to enhance everything. Check out the how-to video on my website to see how dramatic the results can be.

ISSUE: Frizz Control

June 26, 2009 | Curly Hair, Dry Hair, Fine & Limp Hair

Dear Philip,

I have fine hair that is curly and dense. I wash it every day; otherwise, it gets too oily. What’s the best way to keep it from drying out and frizzing? Right now I am using your Lovin’ Leave-In Conditioner and letting my hair air-dry, which works well. What else should I try?

Start with the Peppermint & Avocado Volumizing & Clarifying Shampoo: That will give you a clean, fresh feeling at the roots and help minimize oil. From there, I’d use a light misting of Shin Shine, sculpt your hair into shape, and let it air-dry. (You can use the Lovin’ Leave-In, too: That and Shin Shine make a great combo for curly hair.)

ISSUE: Dry, itchy flaky

June 26, 2009 | Dry Hair

Dear Philip,

My hair is frizzy and my scalp is dry, itchy and flaky. I’m 56 years old and I have been using your White Truffle Shampoo. Is there anything else I can do for my scalp?

I’d put the White Truffle aside for a bit until you get your scalp issues under control. That means using the Peppermint & Avocado Volumizing Shampoo to clear away oil and build-up (work it into your scalp and leave it on for a minute or two) and then following immediately with the Anti-Flake Shampoo (same method). Using this duo every other day for a week can make a huge difference in a very short amount of time. And when it comes to tamping down frizz, try the Shin Shine Spray or Anti-Frizz Formula 57 – so smoothing.

ISSUE: Organic?

June 26, 2009 | Damaged Hair, Dry Hair

Dear Philip,

Two questions: Are all of your products organic? And what do you recommend that I use on my hair, which is damaged AND dry? I’d like to use your Russian Amber Imperial Shampoo and Katira Hair Masque, but I don’t know which conditioner would be the best fit for me. And do the Russian Amber and Katira Masque contain oil? I find that when there’s no oil in my products, my hair feels harsh, not soft.

To answer the first part of your question: My products aren’t certified organic. To make them, I shop for the raw materials all over the world to make sure I’m getting the best quality. Sometimes the botanical ingredients are certified organic and sometimes they’re not – but I always make sure they’re responsibly grown and harvested.

As to the best treatments for your damaged hair: You’re a perfect candidate for Rejuvenating Oil treatments. If your hair is on the finer side, I suggest the Lightweight Deep Conditioning Crème. If it’s thicker, use the White Truffle Crème instead. Also: The Russian Amber Imperial Shampoo contains fantastically high levels of healing plant oils; it will magically transform hair like yours. Katira is completely oil-free.

ISSUE: Curly, Frizzy & Dry

June 26, 2009 | Curly Hair, Damaged Hair, Dry Hair

Dear Philip,

I am a guy of Asian-Indian origin. I’ve straightened my curly hair and it looked great for a while — but now that I’ve stopped, I try to keep my hair short. I apply styling cream and gel when I get out of the shower, which works well for an hour or so. But given the humidity, my hair soon turns frizzy and dry. Someone suggested that I use a leave-in conditioner, but I’m confused. How can I maintain my style and a damp/wet look? Please help!

It’s tricky to find the right combination of products for hair like yours, but it’s possible. My guess is that a leave-in conditioner would soften your curls but for hold, you’ll do better with a cream pomade and gel mix. Don’t fear a little oil: Remember that your hair is dead and dry – you just need the right balance of moisture so it won’t feel greasy but will look healthy and supple. When you get out of the shower, mix a little Cream of the Crop Pomade with Styling Gel and work it through your hair. The less you use, the drier the effect.

ISSUE: Limp Hair & Dandruff

June 26, 2009 | Dry Hair, Fine & Limp Hair, Special Cases, Thin Hair

Dear Philip,

My hair tends to fall flat, and I also have dandruff. What kinds of shampoo should I use to solve the problem?

Use these two back to back: The Peppermint & Avocado Volumizing & Clarifying Shampoo, followed by Anti-Flake. Leave each one on for a couple of minutes before you rinse. The Peppermint Shampoo will clean away oil and dead cells to leave your scalp feeling clean and healthy; the Anti-Flake contains healing, dandruff-obliterating ingredients as well as aloe, to leave your hair swingy and soft. You’ll see amazing results.

ISSUE: Minimizing Damage

June 2, 2009 | Color-Treated Hair, Curly Hair, Dry Hair

Dear Philip,

I have highlighted blonde hair that’s wavy and a little on the dry side. But my big problem is my scalp, which is really sensitive and dry; I’ve had problems with it since I was a baby, and easily react to most shampoos and conditioning treatments. What do you think about Katira — do you think I’d be able to use it?

Absolutely. Like all of my products, it’s phthalate-, paraben- and petrochemical free; plus, the primary ingredients are water, glycerin and Katira, a pure, all-natural plant extract. (As with every product you use on your scalp, do a patch test before you apply it all over your hair — but I think it will work for you. Please let me know if it doesn’t.) My Rejuvenating Oil — a gentle mix of pure plant and flower oils — is another great option for sensitive types. Run it through your hair, blow-dry for a few minutes (so the oils sink in) and shampoo away the excess. The result will be bouncy, shiny, healthy perfection.

ISSUE: Minimizing Chemical Damage

June 2, 2009 | Dry Hair, Special Cases

Dear Philip,

My mom was sick and had a perm while she had medication in her system. Now her hair is dry and fried. Would your products help to cure it?

First of all, I’m sorry to hear that your mother was sick. I hope she’s feeling much better — and yes, I can help her hair. Right now, she needs to baby it: Deep-conditioning treatments and leave-in moisturizers make all the difference. Make sure that your mother uses an intensive conditioner once a week. (I recommend the Rejuvenating Oil or 4-Step Hair & Scalp Treatment.) For everyday, she’ll need a nourishing shampoo like White Truffle Moisturizing Shampoo or Russian Amber Imperial Shampoo, and a light yet deeply reparative conditioner: White Truffle Nourishing & Conditioning Creme should do the trick.

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