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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Fried Hair, Reborn!

June 2, 2009 | Color-Treated Hair, Damaged Hair, Dry Hair

Dear Philip,

I have been using your Russian Amber Imperial Shampoo, White Truffle Conditioner, Katira Masque and 4-Step Hair & Scalp Treatment since the new year. My hair was so dried-out and straw-like from years of hair color and medicinal side effects. But today my hairdresser says my hair is healthy and strong. I’d been doing weekly jojoba-oil treatments overnight for years and while that made a difference, it was nothing like what happened over the past 4 months. I’ve been washing my hair daily and the texture still improved like crazy. Thank you — I’m so happy. The Russian Amber shampoo and Truffle conditioner are definitely worth the price. I’ve used the Russian Amber daily for 4 months on my long hair and still have a third left! It really is a miracle.?

That’s wonderful news — I love hearing success stories like yours. You chose a perfect combination of products, too: As you’ve found, they really do give seriously damaged, lifeless hair a whole new look and feel. Thanks so much for writing in!

ISSUE: Thin, Dull, Frizzy – Hair at Age 50+

June 2, 2009 | Color-Treated Hair, Damaged Hair, Dry Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

I’m a haircutter from St. Louis, Mo, with over 30 years experience. As my clients get older, I’m faced with a reccuring challenge: Women over 50 with hair that’s getting thinner, drier and losing its sheen. If I use volumizers, their hair gets frizzy. If I use smoothing products, it lies thin, flat and lifeless. Whether or not the hair is colored, it has somehow lost its youthful shine. (It’s difficult enough dealing with this personally, but most of my clients are in the same boat.) I haven’t tried your products, but would love to know what you recommend for women over 50 — especially because we’re such a fast-growing age group.

I’m so glad you wrote. I see this problem all the time and you’re right — the challenge is finding the perfect treatments to moisturize and gleamify your hair without weighing it down. It’s totally worth the effort: Restore the youthful sheen and bounce of a woman’s hair and you take a decade off her appearance, just like that. I worked for years to come up with just the right solution for my celebrity clients, and here it is: My Four Step Hair & Scalp Treatment, followed by Russian Amber Imperial Shampoo and Katira Masque. Take a look at some of my how-to videos; even the models couldn’t believe the results.

ISSUE: Author, Author

June 2, 2009 | African-American Hair, Color-Treated Hair, Curly Hair, Damaged Hair, Dry Hair, Fine & Limp Hair, Hair Masque, Special Cases, Thin Hair

Dear Philip,

Is Philip B. going to write any more books?

Funny you asked: I’m thinking about doing a book or a TV show and am gathering material. Please let me know if there are any particular subjects you want me to address!

ISSUE: Dry Hair & Daily Workouts

June 2, 2009 | African-American Hair, Dry Hair, Fine & Limp Hair

Dear Philip,

I’ve been using your products for a month now and I am astonished by the results. My hair is supple, shiny and moisturized. I’m an African American woman and my hair is chemically relaxed, very dry and fine. I’ve been washing my hair twice a week, once with the 4-Step Hair & Scalp Treatment followed by the Katira Masque; and once with the Russian Amber Imperial Shampoo, also followed by the Katira Mask. The issue I now have is that I exercise 5 times a week and I am a serious sweater. I need to wash my hair but it takes a lot of time to follow this routine. Any products I could use that I could use daily and quickly after I hit the gym?

I’m so happy with the program you’ve chosen — it sounds perfect for your hair type — and proud of your dedication. It’s terrific to hear that you’re getting such awesome results. Since your hair is dry and chemically treated, I’d recommend using a super-gentle shampoo like the African Shea Butter, White Truffle or Russian Amber Imperial Shampoo after your workouts. (Focus on washing your scalp and just let the lather float through the ends of your hair.) Or, if you have an easy gym day, simply rinse your hair and apply some conditioner to the ends. That should keep it feeling fresh — and as healthy as the rest of you!

ISSUE: Extreme Breakage

March 15, 2009 | Damaged Hair, Dry Hair, Thin Hair

Dear Philip,

My hair used to be thick and healthy. Now it’s thin, brittle and broken starting about 3 inches from the root. I attribute this to using a flat iron set on 400 degrees for six years now. The sides of my hair don’t grow at all and are filled with split, frayed ends. I’d like to not have to use the flat iron but if I don’t, my hair is so fried and frizzy I couldn’t possibly go out in public!

First off, you need to turn down the heat. I set my flat iron at 160-180; 400 degrees is way over the top – you’re literally frying your hair. I’d prefer that you blow your hair out with a paddle brush or Mason Pearson-type brush, and then go over the hair in sections with a small barrel curling iron. (Glide it from from roots to ends and smooth out the hair with your hands as you go). You’ll get a straight finish with a nice little bend – and all for a fraction of the heat damage you’re currently inflicting on your dry strands.

As for daily care, someone with your degree of breakage needs an ultra-nourishing, restructuring cleanser like Russian Amber Imperial Shampoo (or White Truffle Moisturizing Shampoo) and the White Truffle Nourishing Hair Conditioner. I also recommend a weekly Katira Masque to fill in broken areas of the cuticle with light, oil-free moisture, lending you a smooth texture that never feels greasy. And Lovin’ Leave-In Conditioner would make a nice finishing – and healing – touch that you can use day or night. The bottom line? If you want to have fantastic, long, goddess hair again, soap and water won’t cut it. You need to feed your hair to bring it back to life.

ISSUE: Dryness and Frizz

March 15, 2009 | Dry Hair

Dear Philip,

My hair is dry and damaged and always in a frizzy state. Which products do you recommend for a guy like me?

Katira Masque all the way. It’s great for killing frizz. I’d use it like a hair gel. Your hair will stay slicked back all day – and later, when you rinse it out, you’ll find that the texture is suddenly incredibly soft and manageable. (If you want a gel with a softer hold, mix the Katira with a touch of the Lovin’ Leave-In.) No frizz, no fuss.

ISSUE: No Time for an Oil Treatment

March 15, 2009 | Dry Hair

Dear Philip,

I bought the Rejuvenating Oil and want to know how often I’m supposed to use it. I typically don’t have enough time before work in the morning to apply the oil and let it sit for 30 minutes. Probably two or three times a week I get up to run for 30 – 40 minutes before I get in the shower. Can I apply the oil before I go running? Or will sweating not be good for the process? (I have long hair that is non-chemically treated and is fairly healthy, just a little dry.)

I’m in the same boat: I have natural, healthy hair that occasionally gets a little dry because of the length – and not a lot of time to spend on it in the morning. So I always run a little bit of the Rejuvenating Oil through my hair before my morning workout. (Adding perspiration and body heat just intensives the treatment.) When you get home, take some shampoo in your hands and run it through your hair dry; then get in the shower and work in some water and rinse it out. A Katira Masque would be great for you, too. Take some time on a weekend to do the full treatment. Then you can cruise for a month.

ISSUE: Damaged, Fried and Frizzy

March 15, 2009 | Damaged Hair, Dry Hair

Dear Philip,

About 7 months ago, my hair left me under the dryer for what I think was too long. Since then, my bangs look fried. I have blonde hair, so I’m sure the bleaching and processing doesn’t help. I’ve stopped using my flat iron but my hair in this one spot is still very damaged – frizzy, fried and crinkly. Do you think the Katira masque is the product I should try first?

You sound like the perfect candidate for a Rejuvenating Oil treatment and a Katira Masque. I’d use them back to back: Apply the oil to your hair, concentrating on damaged areas and ends, and heat it up with a blowdryer so that the oil really soaks in. Next, shampoo your hair, towel it dry, and work in a generous dollop of Katira Masque from roots to ends. For best results, wear the masque all night and rinse it out the next morning. Odds are, you’ll be writing me a thank-you note: Your hair will be transformed!

ISSUE: Dandruff

March 15, 2009 | Dry Hair, Special Cases

Dear Philip,

I would like to order the Anti-Flake shampoo, but have some questions: Is it gentle enough to use every day; and which conditioner should I use with it? I have long, colored hair that is dry.

Anti-Flake is wonderfully conditioning and gentle enough to use everyday: It contains 7% pure aloe extract to leave your hair bouncy and silky. That said, I don’t think you’d need to use it that often. If you have an extreme flare-up of dandruff, I’d start with the Peppermint & Avocado Shampoo to clarify and detox your scalp, followed by the Anti-Flake. (Leave each on a few minutes before you rinse, so that the healing ingredients have a chance to do their work.)

From there, you’ll probably only need to use the Anti-Flake every three days; if you shampoo more often, use the Peppermint Shampoo in between. As for conditioning, I recommend that you use the White Truffle Conditioner, focusing on the middle to lower half of your hair. And for extra shine and smoothness, run a little Rejuvenating Oil through your hair and heat it with a blow-dryer (that helps it penetrate) before you shampoo.

ISSUE: African-American Hair That’s Coarse and Gossamer

January 14, 2009 | African-American Hair, Dry Hair, Fine & Limp Hair

Dear Philip,

Which products in your line work best for ethnic hair? I have dry, coarse, baby-fine hair that’s unrelaxed. Also, do you also provide samples of your products?

Good questions. Hair like yours is super-fragile, so you need to handle it carefully. My recipe: Our Four-Step Treatment Kit is fantastic for strengthening the hair and adding shine without weight – I’d start with that once a week. You’d also do well with one of our ultra-gentle conditioning shampoos, like African Shea Butter; White Truffle Ultra-Rich Moisturizing Shampoo; or Russian Amber Imperial Shampoo, our unique cleanser and intensive treatment in one. (Use the latter sparingly: Apply a small dallop to dry hair and work it through, adding water gradually to work up a gentle lather.) After shampooing, follow up with an application of the Katira Masque. (Comb it through damp hair, let it dry to a hard shell and rinse.) That will knock the coarseness right out of your hair and leave it sleek and manageable. Finally, I’d rub a little of our Lovin’ Leave-in Conditioning Cream on the ends to keep them moisturized and healthy. (If your hair suffers from intense dehydration, the White Truffle Nourishing & Conditioning Creme Conditioner would be a perfect fix.)

As to your last question, yes, we proudly give out samples and are introducing a free sampling program on our website. Check back soon!

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