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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Thinning, Wavy, Grey but Colored Hair

December 7, 2010 | Color-Treated Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

For a senior, with short, thinning, fine, wavy, grey but coloured hair: What is the best shampoo and conditioner to use? Thanks.

I recommend the Peppermint & Avocado Volumizing and Clarifying Shampoo – that deep-cleans the scalp, so you get more volume and lift from the roots. You can use our Lightweight Deep Conditioning Crème Rinse on the ends of your hair. Or if your hair is too fine to use conditioner, use our pH Detangling Toning Mist. It helps detangle and adds shine, with no occlusive coating or added weight. Enjoy!

ISSUE: Styling Tips for Fine, Wavy Hair

February 24, 2010 | Curly Hair, Fine & Limp Hair

Dear Philip,

I’m using the Russian Amber, Katira, Lightweight Deep Conditioning Creme and Lovin’ Leave-in and I’m very happy with the products. I’m adding more as I go along. My question concerns styling products. I have fine, curly/wavy hair and I need something that will give my waves definition without making them feel crisp. If I don’t use a styling product, I get overly-soft hair that either lies flat if I straighten it or just limps when I air dry. I’m wondering if I can use the styling gel for this and cocktail it with the leave-in to counter any stiffness. Any other suggestions are welcome!

You’ve described the challenge of fine, wavy hair perfectly: Without the right styling products, it can look puffy and undefined. Or flat and undefined. Either way, the trick is to keep the softness and touchability while creating definition and movement. So your instinct of cocktailing the Styling Gel and Lovin’ Leave-In Conditioner is right on. Comb the mixture through damp hair and shape the waves with your hands; once your hair is dry, run your fingers through it to create a sexy, casual pieciness.

ISSUE: Oil Treatments + Hair Color

February 24, 2010 | Color-Treated Hair, Fine & Limp Hair

Dear Philip,

I just had my hair colored yesterday and have heard that you shouldn’t use oil shortly after a color treatment. How long should I wait before using the Rejuvenating Oil? Also, is the Peppermint & Avocado Shampoo okay to use regularly even though it soulds clarifying? I have fine hair.

Smart question. Yes, if you’ve just had your hair colored, you should skip any kind of oil treatment for 4-5 days. Otherwise, you run the risk of loosening dye molecules before they fully set. Instead, always do an oil treatment the day before you color. It can make a huge difference, because it only protects your hair from damage but paves the way for more luminous, dimensional, healthier-looking color. And yes, using the Peppermint & Avocado Shampoo is loaded with light botanical conditioning agents, so while it’s clarifying, it’s also gentle enough to use every day. It’s especially good at lending bounce and lift to fine hair like yours. I love the Russian Amber shampoo for thin hair, too — it gives it loads of texture and shine. You just need a tiny bit on fine hair.

ISSUE: Fine, Thin Hair

February 24, 2010 | Fine & Limp Hair, Thin Hair

Dear Philip,

I’ve always had very thin, fine hair and I’m frankly tired of it. Are any of Philips products used to grow new and thicker hair? I want to know if I could meet with Philip, get some advice about my hair and even get a haircut. Please let me know what I can do.

I believe in using oil that stimulate the scalp and encourage healthy growth: The Scent of Santa Fe and Peppermint & Avocado Shampoos are perfect for that. Please remember that fine hair like yours has some truly lovely qualities: It’s soft and silky and tends to have a lot of shine. And there are some easy ways to bulk up limp strands:

  1. Consider getting some highlights or taking your base color 1-2 shades lighter. That will ruffle up the cuticle of each hair to give it more texture.
  2. Treat your hair to frequent Rejuvenating Oil treatments, focusing on the mid-length to ends. The molecules in the plant-based oil are so tiny that they actually slip inside each strand and plump it up, while adding incredible shine.
  3. Wash your hair every day with a volumizing shampoo like our Peppermint & Avocado shampoo; use a light conditioner only on the ends.
  4. Run a root-lifting product or mousse through your hair and blow it dry upside-down.
  5. Use a curling iron or hot rollers to bring out wave and volume and finish with a light spritz of Jet Set hair spray. Voilà: lasting bounce!

ISSUE: Itchy, Greasy Scalp

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I am contacting you in the hope that you can give me some product advice. I have a very itchy, greasy scalp although it is not flaking. My hair is also quite fine and coloured with a slight wave, and I straighten it every day. I have tried many products to try and alleviate the itchy scalp but have not yet found one that works. A colleague suggested your range but I’m not sure which products to try.

This is such a common problem, and causes so much frustration and misery. I’m going to give you the same answer as the gentleman who wrote in just before you did: It’s the system I designed for a dear friend with a troubled scalp like yours, and it has helped him and thousands of people around the globe. (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to ease your scalp dryness and deep condition your fine hair. (The oil molecules are so small that they sink inside each strand and plump it up, rather than simply coating the outside and weighing it down.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so that the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, life-changing relief.

ISSUE: Dandruff

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I have multiple queries:

  1. Are all Philips B’s products appropriate for men or not?
  2. Almost all of the product descriptions mention the process of blow-drying in them. Is it necessary that we always blow-dry? Won’t using that much heat damage hair?
  3. I have a lot of dandruff, plus if I don’t shampoo for 2 or 3 days my hair becomes greasy. What do you recommend?
  4. What products should I use to increase my hair’s volume and thickness and thicker and fill in weak spots?

I know these are a lot of queries but I am just confused…..

Thanks for all your questions!

  1. Yes, all of my products work equally well on men and women.
  2. No, you don’t need to blow-dry your hair to make the products work. (I never blow-dry my hair, for instance.) And yes, too much heat-styling can damage hair. If you don’t feel the need to blow-dry, don’t bother.
  3. Here’s my surefire dandruff-obliterating method, which has drawn letters from grateful customers all over the world:  (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to help loosen dead cells and flakes. (In this case, heat is a good thing.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, dramatic relief.
  4. To increase your hair’s volume and thickness, continue using the Peppermint & Avocado Shampoo for everyday, and the Rejuvenating Oil once a week. That should do the trick, and add shine to boot.

ISSUE: Thin, Limp, Ultra-Fragile Hair

December 2, 2009 | Fine & Limp Hair, Thin Hair

Dear Philip,

I have very difficult hair – it’s thin, limp and breaks very easily. It’s been the cause of many tears! I am due to get married in January and would like to find some hair care products that will actually work and leave my hair looking great on the big day. Friends have recommended your products to me but I’m reluctant to buy them in case I don’t like them. (I’ve been left disappointed by expensive products that I’ve bought in the past.) Is it possible for you to send me some samples so I can try before I buy?

I guarantee that a Four-Step Treatment Kit will remedy your problem. The day you start using it, your hair will get stronger and healthier — the treatment replenishes each strand with lipids and fats and will plump up and silken your hair without weighing it down. At the bare minimum, give yourself a treatment once a week — there’s enough product in the kit for several sessions. If you can afford to make the investment, buy the Russian Amber Imperial Shampoo and Katira Masque, too. Russian Amber works like inter-cellular cement to give the hair back its health. And the Katira will seal everything, so you get a double dose of strength. Plus, the Katira is a conditioning jelly instead of an oil, so it will volumize your hair while it heals.

ISSUE: Fine, Color-Treated Hair That’s Graying

November 29, 2009 | Color-Treated Hair, Fine & Limp Hair

Dear Philip,

Hi! I recently ordered Pepperment & Avocado shampoo-and it doesn’t lather. Any suggestions? I have fine, color-treated hair that’s graying. Product suggestions? Thanks so much!

Thanks for writing. I should start by pointing out that none of our shampoos lather excessively, because they’re made with such high concentrations of botanical extracts. This is a good thing: Unlike cheap detergents, my shampoos cleanse your hair without stripping — they actually leave your hair healthier and shinier. (That said, make sure you’re shampooing properly. No matter what shampoo you use, it’s important to saturate your hair first, and focus the cleansing at the roots of your hair.) Given your hair type, I’d start with a Rejuvenating Oil treatment. Apply it liberally, especially through the ends, and blow-dry your hair to help the oil sink into your hair. It’s not like a standard hot-oil treatment: The plant- and flower-oils in my formula are made of such tiny molecules that they actually slip inside each strand and plump it up from the inside — rather than lying on top of your hair and leaving it flat and limp. The oil also helps remove buildup to let your scalp breathe and leave your hair supremely clean. Follow the oil treatment with the Peppermint Shampoo (use it twice, if necessary) to lift away any excess from the surface of your hair. You’ll see the difference right away — it’s a miracle worker for fine, dry hair.

ISSUE: Clown Hair

September 21, 2009 | Color-Treated Hair, Damaged Hair, Dry Hair, Fine & Limp Hair

Dear Philip,

I have fine, colored hair and an oily scalp. My hair appears very dry and damaged at the bottom, and the texture is both frizzy and lifeless. When I sleep, it gets all roughed up by the pillowcase, so by morning I look like I have the hair of a clown! I’m interested in the Russian Imperial shampoo and Katira Masque. Would any of you other daily shampoos and conditioners work for me? Are the White Truffle shampoo and conditioner too moisture-rich for fine hair? I’ve just tried a small sample of the African Shea Butter Shampoo. My hair looks less frizzy, but I’m not sure if this is what I should order first.

For you, the perfect fix would be the Four-Step Hair & Scalp treatment, followed by Katira Masque, followed by Lovin’ Leave-in Conditioner. Trust me: Throw in a satin pillowcase at bedtime and your clown-hair days are over!

ISSUE: How Often To Use The Peppermint Shampoo?

September 21, 2009 | Fine & Limp Hair, Thin Hair

Dear Philip,

I’ve just started to use your Peppermint and Avocado Volumizing & Clarifying
Shampoo
. How often should I use it for best results?

If your scalp is oily or itchy — or if you have limp hair and simply want extra lift at the roots — you should use Peppermint & Avocado Shampoo every day. You don’t need to apply more than a capful; just focus on cleansing your scalp and let the lather drift down through the rest of your hair when you rinse it out. Follow with a conditioner, and use it only on the ends if your hair is on the finer side. Enjoy!

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