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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Rehabbing Damaged, Fine, Highlighted Hair

August 13, 2009 | Color-Treated Hair, Damaged Hair, Fine & Limp Hair

Dear Philip,

I recently bought your Katira Masque, which I love. I have somewhat fine, highlighted blond hair that became damaged and is in recovery. Until recently, I shampooed it everyday because I have oily skin. But now I’ve cut back washing it 4-5 a week and use a dry shampoo on the off-days. What would you recommend for continued hair healing and everyday use, including styling products?

I’m so happy to hear that you’re enjoying the Katira Masque. I recommend that you alternate Katira treatments with Rejuvenating Oil treatments; they have a wonderful synergy that will transform fine, chemically-damaged hair. Simply coat your hair with oil, focusing on the mid-shaft to the ends and on any dry areas. From there, heat it with a blowdryer to help the oil sink inside your hair and let it sit for 30-40 minutes. Then wash it out with the Peppermint & Avocado Volumizing & Clarifying Shampoo. That should give you plenty of oomph. As a finishing touch, rub a touch of Lovin’ Leave-in Conditioner between your fingers and use it to smooth down flyaways and hide (and heal) dry ends. If you want more of a beachy, sexy, bed-heady effect, go with the Maui Wowie Beach Mist: Use it on damp or dry hair (experiment to see which works better for you) and feel free to scrunch away.

ISSUE: Great Hair, Post-Cancer & Celiac Disease

August 13, 2009 | Dry Hair, Fine & Limp Hair, Special Cases

Dear Philip,

I need product guidance. I’m 54 years old, have dry hair and get minimal high & low lights every 8 weeks. I’m also a cancer survivor and was recently diagnosed with celiac disease, so my hair has suffered from lack of proper hydration, vitamins & nourishment as well as chemical processing & hormonal fluctuations. In addition, celiac has caused my hair to thin in one area, though I expect it to regrow when I have my diet under control. Currently my hair is limp but gets wavy & frizzy when it’s humid out. My hair type falls into several of your categories. Which products do you feel would be best?

I’m very sorry that you’ve been sick, and that your hair had to suffer, too. Since the texture is thin, limp and frizzy, I’d recommend that you start with my Four-Step Hair & Scalp Treatment. First off, it will stimulate the follicles in your scalp and clear the way for healthy regrowth. Secondly, it will fend off frizz by loading each strand with weightless moisture. And finally, it will add lift and body to your hair while it’s bouncing back to health. Good luck — I’m rooting for you!

ISSUE: Russian Amber & Fine Hair

August 13, 2009 | Fine & Limp Hair

Dear Philip,

Is the Russian Amber Shampoo okay to use for fine hair?

Definitely. It’s so nourishing and gentle – and amazingly effective at creating supple movement, body and shine, no matter what your hair type.

ISSUE: Humidity = Frizz

August 13, 2009 | Color-Treated Hair, Curly Hair, Dry Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

I’m a 56-year-old Caucasian woman with very fine, thinning (peri-menopause), naturally curly hair that ALWAYS frizzes. I live on the Gulf Coast of Florida and we have very high humidity and temperatures for most of the year. My hair is home-colored, very dry and brittle and I’ve been blow drying it for 30 years. I’d love to get it into better shape and control the frizz and the pouffy swelling that I get whenever I step outside. I found your website, but am confused by your huge product line and don’t know where to start. (I also don’t like smelling like a vanilla bean or a coconut!)

Keep in mind is that frizz happens when your hair pulls moisture out of the air. If you fill each strand up with moisture from the get-go, you hair will stay smooth and glossy. In your case, a Four Step Hair & Scalp Treatment will do the trick beautifully: The Rejuvenating Oil in the kit contains molecules fine enough to slip under the cuticle of your hair, so it plumps up and nourishes hair from the inside. From there, the Peppermint & Avocado Volumizing & Clarifying Shampoo will clean away the excess oil from the surface of your hair; the Lightweight Deep Conditioner will soften the ends (use it only from the mid-shaft down); and the pH Balancing Mist will seal the cuticle shut for extra shine and bounce. On fine, dry hair, the results are a wonder to behold.

ISSUE: Growing Out Fine, Fragile Hair

June 26, 2009 | Fine & Limp Hair

Dear Philip,

I’m having a really hard time growing out my fine hair: It gets to a certain length and starts to break off. I’ve tried everything. What can I do?

Two words: Oil treatments. They turn around a breakable problem like nothing else I’d invest in a Four Step Kit or a bottle of Rejuvenating Oil, and use it at least once a week – more often if your hair is extra brittle and fragile. And if you have a lot of split ends, make sure to get a trim every 6 weeks.

ISSUE: Frizz Control

June 26, 2009 | Curly Hair, Dry Hair, Fine & Limp Hair

Dear Philip,

I have fine hair that is curly and dense. I wash it every day; otherwise, it gets too oily. What’s the best way to keep it from drying out and frizzing? Right now I am using your Lovin’ Leave-In Conditioner and letting my hair air-dry, which works well. What else should I try?

Start with the Peppermint & Avocado Volumizing & Clarifying Shampoo: That will give you a clean, fresh feeling at the roots and help minimize oil. From there, I’d use a light misting of Shin Shine, sculpt your hair into shape, and let it air-dry. (You can use the Lovin’ Leave-In, too: That and Shin Shine make a great combo for curly hair.)

ISSUE: Ultralimp Hair

June 26, 2009 | Color-Treated Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

My fine hair seems to be especially limp, and I’m not sure if it’s caused by color treatments. What can I do to improve the growth? I’ve heard that imbalanced hormones can cause hair to thin. Someone also suggested that I need something to remove the build-up of styling products.

It’s true that clearing away build-up (from styling products, dead cells and the natural oils of your scalp) is crucial for fine hair. Start with a boar-bristle brush to move oils off your scalp and down through the rest of your hair. Next, use the Peppermint & Avocado Volumizing & Clarifying Shampoo – really working it in at the roots – to leave your scalp tingly clean and fresh. Follow with a light conditioner (ends only) and the Katira Masque. The combination should give your hair amazing body, plus lots of shine.

Note: If you find that you’re losing more hair than usual, please see a dermatologist or your primary care physician: You need to make sure there isn’t a hormonal or medical issue at work.

ISSUE: Hot-weather Hair Emergency

June 26, 2009 | Fine & Limp Hair, Thin Hair

Dear Philip,

I have fine hair that’s cut in a forward swing with the sides resting at or just below the shoulder line. My problem is that it looks really great right after I style it, but I am unable to maintain the look! I live in Texas and the hot, muggy weather flattens my hair as soon as I walk outside. I use a root lifter, medium-weight styling spray and a final heavier spray. I’ve experimented with different brands and nothing seems to work. Please help!

First off, you’re using too much product – a fatal mistake on fine hair. Try taking a different approach, where you make your hair thicker and fuller from the inside. It sounds counter-intuitive, but the 4-Step Treatment with Rejuvenating Oil would be perfect for you. The treatment plumps up and strengthens individual strands like crazy. (Fear not: The Peppermint & Avocado shampoo in the kit lifts away any excess oil on the surface of your hair.) Follow with a Katira Masque treatment (which also adds weightless volume and elasticity) and, finally, a couple of key styling products: a golf-ball-sized amount of volumizing mousse and light spray. If you need extra volume, add a touch of dry shampoo at the roots and you’re golden.

ISSUE: Limp Hair & Dandruff

June 26, 2009 | Dry Hair, Fine & Limp Hair, Special Cases, Thin Hair

Dear Philip,

My hair tends to fall flat, and I also have dandruff. What kinds of shampoo should I use to solve the problem?

Use these two back to back: The Peppermint & Avocado Volumizing & Clarifying Shampoo, followed by Anti-Flake. Leave each one on for a couple of minutes before you rinse. The Peppermint Shampoo will clean away oil and dead cells to leave your scalp feeling clean and healthy; the Anti-Flake contains healing, dandruff-obliterating ingredients as well as aloe, to leave your hair swingy and soft. You’ll see amazing results.

ISSUE: Thin, Dull, Frizzy – Hair at Age 50+

June 2, 2009 | Color-Treated Hair, Damaged Hair, Dry Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

I’m a haircutter from St. Louis, Mo, with over 30 years experience. As my clients get older, I’m faced with a reccuring challenge: Women over 50 with hair that’s getting thinner, drier and losing its sheen. If I use volumizers, their hair gets frizzy. If I use smoothing products, it lies thin, flat and lifeless. Whether or not the hair is colored, it has somehow lost its youthful shine. (It’s difficult enough dealing with this personally, but most of my clients are in the same boat.) I haven’t tried your products, but would love to know what you recommend for women over 50 — especially because we’re such a fast-growing age group.

I’m so glad you wrote. I see this problem all the time and you’re right — the challenge is finding the perfect treatments to moisturize and gleamify your hair without weighing it down. It’s totally worth the effort: Restore the youthful sheen and bounce of a woman’s hair and you take a decade off her appearance, just like that. I worked for years to come up with just the right solution for my celebrity clients, and here it is: My Four Step Hair & Scalp Treatment, followed by Russian Amber Imperial Shampoo and Katira Masque. Take a look at some of my how-to videos; even the models couldn’t believe the results.

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