Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.
ISSUE: How to Use Katira
December 7, 2010 | Dry Hair, Hair Masque, How to Use
Hi! I have bought the Katira Hair Masque because I heard so much good about it. But after using it I’m so disappointed! My hair feels even drier after and the shine is completely gone . I do not know if I do something wrong but I do not think so…
I use the Peppermint Shampoo and then towel-dry a little before I put in the masque. I leave it for some time and then rinse it out. After I use some conditioner as well. When the hair wet and the masque is in it feels like dry paper or something and after rinsing it out it still feels very dry. To comb it is a pain! I use your shampoo, conditioner and also the oil but this is a disappointment… I hope you get back to me because I do not think this is the way it should be. Other hair masques make my hair look great but this just makes it even drier. Thanks in advance!
Sorry to hear you’re having trouble. Katira is so different from other hair masques that using it can involve a learning curve. Here’s what you need to do differently. Shampoo your hair AND USE CONDITIONER FIRST. Then towel dry your hair, apply the Katira Hair Masque, and let it sit on your hair until it’s COMPLETELY DRY, like a hard helmet. (You can use a blowdryer to speed the process.) By actually drying on your hair, the katira jelly imparts into each strand. Then rinse and style as usual. Use the masque that way, and Katira should give you amazing results. Please let me know how it goes!
ISSUE: Oily Scalp + Thin, Dry Hair
December 7, 2010 | Damaged Hair, Dry Hair, How to Use, Thin Hair, Troubled Scalp
I am a 27-year-old man and have long brown hair to my shoulders. I’ve had a problem with hair loss since age 17, and my hair is thin, dry and straight. I also have an oily scalp, and a little dandruff in my eyebrows. A week ago I started to wash my hair with Anti-Flake shampoo, and I use the Peppermint & Avocado Shampoo on alternate days. After each wash I apply a normal conditioner on the ends of my hair; otherwise it becomes very difficult to comb.
As I’ve read on your website my treatment should be:
- Rejuvenating Oil applied with a hair dryer
- Peppermint & Avocado Shampoo
- Anti-Flake Shampoo
Should all of this be applied daily? Is it necessary to use the hair dryer? Is it necessary to use some conditioner or some other product?
Here’s what I recommend for you:
Once a week: A Rejuvenating Oil treatment.
- Apply the oil to dry hair and massage it in with your fingertips. And yes, it’s important to use a hair dryer to warm up the oil – heat helps the oil sink into your hair and loosens dead cells and debris from your scalp.
- After letting the oil sit on your hair for 20 minutes, work a dollop of the Peppermint & Avocado shampoo into your hair and then get in the shower and add a bit of water.
- Lather it up for 3-5 minutes – that will leave your scalp feeling cool and fresh. Rinse. Your hair should feel balanced all over.
Every day: If you wash your hair everyday, use the Peppermint & Avocado Shampoo or our Scent of Santa Fe Shampoo, which is nice and balancing and will make your hair feel softer. Finish with the Light-Weight Deep Conditioning Crème on the ends only and Rinse.
Every three days: Use the Peppermint Shampoo (leave on for 2-3 minutes) followed by Anti- Flake (also leave on for 2-3 minutes before you rinse).
Together, that regimen should get your scalp and hair in great shape.
ISSUE: Curly, Highlighted Hair + Dry, Itchy Scalp
December 7, 2010 | Damaged Hair, Dry Hair, How to Use, Troubled Scalp
I’m having a hard time figuring out the best product for my hair type. I have curly, long, highlighted hair and my scalp is dry, flaky and itchy. What is the best shampoo and conditioner to use? Also, which of your styling products do you recommend for a quick style and go? (I usually wash my hair, apply a leave in conditioner, a styling product such as AG Recoil, then hairspray, and let it airdry.) I’m looking for a simple routine that controls my curls and stops them from turning frizzy, bushy or crunchy.
The best thing for you would be a Rejuvenating Oil treatment.
- Put a generous amount directly on your hair and scalp (your hair should be dry) and massage it in to help dismantle the cells and flakes. Use a blow dryer to warm up the oil and help sink more deeply into your hair.
- After 15-20 minutes, apply some Peppermint & Avocado Clarifying Shampoo on top and massage it in for 3-5 minutes. Then get in the bath or shower and add a little water and lather up to break down any excess oil: Your hair will hold on to the moisture it needs.
- Follow with my Anti-Flake Relief Shampoo. It’s even more effective when used after the Peppermint Clarifying Shampoo, and it contains a moisturizing aloe complex. Together, that should take care of your scalp problems.
- Use the Light-Weight Deep Conditioning Crème Rinse on the ends.
- Also, the pH Detangling Toning Mist spray is a really important product for you – it corrects the pH of tap water and makes your hair and scalp feel good.
- As for styling: Crème of the Crop “Lite” is great for curly hair. Just rub a dab between your palms, run it through damp hair, style your hair with your fingertips and let it air dry. Your curls should come out springy, soft and shiny.
ISSUE: Does the Clarifying Shampoo Cancel Out an Oil Treatment?
February 24, 2010 | How to Use, Product Ingredients
In the Rejuvenating Oil instructions it states to use the Peppermint & Avocado Volumizing and Clarifying Shampoo afterwards to remove the excess oil. Since it is a clarifying shampoo will it wash away all the benefits of the oil treatment? I usually use a clarifying shampoo to remove all residue and build-up on my hair. Will removing all the oil with the clarifying shampoo cancel out its benefits?
It sounds counter-intuitive, but no — using the clarifying shampoo post oil-treatment is actually ideal. That’s because my Rejuvenating Oil isn’t like most oil treatments: It’s made with such fine plant, flower and carrier oils that they actually impart into each strand, rather than simply coating it. Using heat helps the oil sink in. When you shampoo, just the excess is lifted away. I like to use some Lightweight Deep Conditioning Creme after that. But if your hair is very dry and coarse and you want more intensive hydration, you could always follow the oil treatment with the richer Russian Amber or White Truffle shampoo. Or mix a few drops of the oil into your leave-in conditioner.
ISSUE: Itchy, Greasy Scalp
January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp
I am contacting you in the hope that you can give me some product advice. I have a very itchy, greasy scalp although it is not flaking. My hair is also quite fine and coloured with a slight wave, and I straighten it every day. I have tried many products to try and alleviate the itchy scalp but have not yet found one that works. A colleague suggested your range but I’m not sure which products to try.
This is such a common problem, and causes so much frustration and misery. I’m going to give you the same answer as the gentleman who wrote in just before you did: It’s the system I designed for a dear friend with a troubled scalp like yours, and it has helped him and thousands of people around the globe. (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to ease your scalp dryness and deep condition your fine hair. (The oil molecules are so small that they sink inside each strand and plump it up, rather than simply coating the outside and weighing it down.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so that the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, life-changing relief.
January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp
I have multiple queries:
- Are all Philips B’s products appropriate for men or not?
- Almost all of the product descriptions mention the process of blow-drying in them. Is it necessary that we always blow-dry? Won’t using that much heat damage hair?
- I have a lot of dandruff, plus if I don’t shampoo for 2 or 3 days my hair becomes greasy. What do you recommend?
- What products should I use to increase my hair’s volume and thickness and thicker and fill in weak spots?
I know these are a lot of queries but I am just confused…..
Thanks for all your questions!
- Yes, all of my products work equally well on men and women.
- No, you don’t need to blow-dry your hair to make the products work. (I never blow-dry my hair, for instance.) And yes, too much heat-styling can damage hair. If you don’t feel the need to blow-dry, don’t bother.
- Here’s my surefire dandruff-obliterating method, which has drawn letters from grateful customers all over the world: (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to help loosen dead cells and flakes. (In this case, heat is a good thing.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, dramatic relief.
- To increase your hair’s volume and thickness, continue using the Peppermint & Avocado Shampoo for everyday, and the Rejuvenating Oil once a week. That should do the trick, and add shine to boot.
ISSUE: Hair Loss
January 20, 2010 | How to Use, Special Cases
Do any of your shampoos lower the levels of DHT, which contributes to hair loss in males?
No. The only products that can claim to lower levels of DHT are drugs that penetrate the dermis.
ISSUE: Is Maui Wowie Safe For Colored Hair?
January 20, 2010 | Color-Treated Hair, How to Use
I have a question about Maui Wowie Beach Mist: Is it safe for bleached hair?
True fact: It’s not only safe for bleached hair, it’s good for it. The light, texturizing mix of aloe vera and healing oils (orchid, Tahitian gardenia, kukui and coconut) nourish and protect chemically-treated hair. So you get conditioning benefits, more vibrant color and a sexy, perfectly piece-y look all at once.
ISSUE: The Best Blowdryers
December 2, 2009 | How to Use
What blowdryer do you recommend?
Solano is my fave. It has loads of power so you don’t have to expose your hair to heat for long while you’re styling, and it uses tourmaline technology to cut frizz.
ISSUE: What’s the Best Way to Use Katira Masque?
November 29, 2009 | How to Use, Thin Hair
Katira Mask: Can/should you use every few days in the shower? Can you put it on in the shower for a few minutes and then rinse or is that wasting it? It seems to be hard to comb thru: Do you always need to apply it with a conditioner first? Also, for bleached, thin frizzy hair, what is/are the best products to use?
You can use Katira in the shower, but for best results, you should think of it as a once- or twice-a-week deep treatment. Cleanse, condition and detangle your hair before applying Katira, then blow-dry or air-dry your hair until it’s stiff and helmet-like. (That helps Katira bond to each strand, filling in any weak spots and giving your hair a glossy sheen.) You mention that you have bleached, frizzy hair — which means you need to condition it in every step of your routine. Rejuvenating Oil treatments (once or twice a week) are a must. From there, use a gentle and nourishing shampoo like African Shea Butter, White Truffle or Russian Amber. The Lightweight Deep-Conditioning Creme Rinse would be perfect for you. And I recommend a leave-in treatment, too, like Lovin’ Leave-in Hair Conditioning Creme. Front-loading your hair with moisture not only makes it glossier and more supple; it also makes your hair less likely to absorb moisture from the air, leaving you beautifully frizz-free.