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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Psoriasis, Solved!

August 14, 2012 | Accolades, Special Cases, Troubled Scalp

Hello.

My name is Ann Charlotte and I live in Denmark and I am 45 years old. I just want to tell you about your fantastic shampoo: I use anti-flake relief shampoo because of psoriasis in my scalp and I have never tried a product so effective against irritation caused by psoriasis. I have had psoriasis since I was 25 years old, and I have tried millions of product but never so effective as your product is. So thank you for producing this shampoo – I tell everybody about your brand and off course of this specific product.

Have a nice day.

ISSUE: Sebhorreic Dermatitis

March 25, 2010 | Special Cases, Troubled Scalp

Dear Philip,

I’d like to try Philip B. products but I have a question about your return policy. I have sebhorreic dermatitis on my scalp and face and can only use a very limited range of products (I’m currently using some Japanese hair salon brands and Nioxin). In case I get a reaction to your products, what is return policy?

First off , here’s what I recommend for you: Anti-Flake Relief Shampoo, Peppermint & Avocado Shampoo, Scent of Santa Fe Shampoo, Rejuvenating Oil & pH Restorative Detangling Toning Mist. Please consider purchasing the 2 fl oz/60ml sized product (where applicable) to ascertain your reaction before you buy a larger size.

I’d start with the Rejuvenating Oil to loosen any dead cells on your scalp and condition your hair. Next, work some Peppermint & Avocado shampoo into your hair and scalp. Let the lather sit on your head for a couple of minutes so the therapeutic ingredients can do their work, then rinse. Follow immediately with the Anti-Flake Relief Shampoo. (Again, let the lather sink in for a couple of minutes before rinsing.) Our products are made with active levels of healing ingredients and have a proven track record for healing. Please do keep in touch and let us know how the products worked for you.

In the meantime, here’s our official Returns & Exchange policy:

We hope that you are satisfied with your Philip B® product(s). However, if you are not completely satisfied, you may return or exchange your product(s), along with the receipt, within thirty days of purchase to:

Philip B. Inc
2630 Townsgate Rd. Suite H
Westlake Village, CA 91361
1-800-643-5556
service@philipb.com

Depending on the value of the product(s) being returned or exchanged, you should consider insuring your shipment. Philip B® is not responsible for lost items returned to us.

Refunds: You must return Philip B® product(s) to the original retail point of purchase. We cannot grant refunds for returned product(s) not purchased through www.PhilipB.com. Product(s) purchased through www.PhilipB.com may not be returned or exchanged at retail locations that sell Philip B® product(s). Refunds will be made for the purchase price indicated on your receipt. Shipping and handling costs will not be refunded. Any further questions should be directed to our customer service line at 1-800-643-5556.

ISSUE: TK

March 25, 2010 | Special Cases, Thin Hair

Dear Philip,

I notice my hair loss in the top of my head is bald. Is there something that I can buy to help restore hair. I can’t believe how bald I am in just at the crown of my head. Please help. I’m 50 years old with shoulder-length hair.

I’m working on a treatment for hair loss it in the lab right now. In the meantime, I’d visit a dermatologist to make sure there isn’t an underlying health or hormonal issue behind your hair loss. There are a lot of effective treatments that can help, so ask your doctor for advice. I always recommend using a shampoo that stimulates your scalp and lifts away any residue, too: My Peppermint & Avocado Volumizing and Clarifying Shampoo is perfect for that.

ISSUE: Sulfates & Hair Color

February 24, 2010 | Color-Treated Hair, Sodium Lauryl Sulfates, Special Cases

Dear Philip,

Do you have any sulfate-free shampoos? My hairdresser has told me I need to use only sulfate-free shampoos, because sulfate will wash out my red color.

Your colorist is correct: In many cases, shampoos that contain sodium lauryl sulfate (SLS) can be too harsh for chemically treated hair. But it’s all about balance. I buffer down the SLS in our shampoos with such a high level of essential oils that it becomes gentle and creamy — the best possible way to clear away any dirt or build-up while distributing conditioning oils throughout your hair, even to the ends. In some cases, I use so many plant and flower oils that the SLS is rendered all but inactive: It’s just there to carry the oils and help you lather up. That’s because my shampoos aren’t the conventional detergent-water-fragrance mix. They’re made from intensely conditioning oils used at active, therapeutic levels and gathered from exotic places around the world. So, in this case, fear not. The sulfates we do use are specifically designed to deliver nutrients and potent conditioning agents to your hair, not to counteract their effects. For you, I’d recommend the African Shea Butter Gentle & Conditioning Shampoo, the White Truffle Shampoo or Russian Amber — all super nurturing and supremely hair-color-friendly.

ISSUE: Itchy, Greasy Scalp

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I am contacting you in the hope that you can give me some product advice. I have a very itchy, greasy scalp although it is not flaking. My hair is also quite fine and coloured with a slight wave, and I straighten it every day. I have tried many products to try and alleviate the itchy scalp but have not yet found one that works. A colleague suggested your range but I’m not sure which products to try.

This is such a common problem, and causes so much frustration and misery. I’m going to give you the same answer as the gentleman who wrote in just before you did: It’s the system I designed for a dear friend with a troubled scalp like yours, and it has helped him and thousands of people around the globe. (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to ease your scalp dryness and deep condition your fine hair. (The oil molecules are so small that they sink inside each strand and plump it up, rather than simply coating the outside and weighing it down.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so that the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, life-changing relief.

ISSUE: Dandruff

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I have multiple queries:

  1. Are all Philips B’s products appropriate for men or not?
  2. Almost all of the product descriptions mention the process of blow-drying in them. Is it necessary that we always blow-dry? Won’t using that much heat damage hair?
  3. I have a lot of dandruff, plus if I don’t shampoo for 2 or 3 days my hair becomes greasy. What do you recommend?
  4. What products should I use to increase my hair’s volume and thickness and thicker and fill in weak spots?

I know these are a lot of queries but I am just confused…..

Thanks for all your questions!

  1. Yes, all of my products work equally well on men and women.
  2. No, you don’t need to blow-dry your hair to make the products work. (I never blow-dry my hair, for instance.) And yes, too much heat-styling can damage hair. If you don’t feel the need to blow-dry, don’t bother.
  3. Here’s my surefire dandruff-obliterating method, which has drawn letters from grateful customers all over the world:  (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to help loosen dead cells and flakes. (In this case, heat is a good thing.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, dramatic relief.
  4. To increase your hair’s volume and thickness, continue using the Peppermint & Avocado Shampoo for everyday, and the Rejuvenating Oil once a week. That should do the trick, and add shine to boot.

ISSUE: Hair Loss

January 20, 2010 | How to Use, Special Cases

Dear Philip,

Do any of your shampoos lower the levels of DHT, which contributes to hair loss in males?

No. The only products that can claim to lower levels of DHT are drugs that penetrate the dermis.

ISSUE: Hair Loss

January 20, 2010 | Special Cases, Thin Hair

Dear Philip,

I’m a 30-year-old male who is suffering from hair loss. Which shampoo and conditioner do you recommend that I can use in conjunction with minoxidil?

You’ll want to use a clarifying shampoo to clear away dead cells and sebum, and leave your scalp feeling tingly clean and fresh. It’s important to create a clean surface for minoxidil: That makes it easier for the medicine to sink in and do its work. The Peppermint and Avocado Volumizing & Clarifying Shampoo, Scent of Santa Fe Balancing Shampoo or Nordic Wood would all be excellent options.

ISSUE: Thinning Hair

December 2, 2009 | Special Cases, Thin Hair

Dear Philip,

I am male and 38 and I notice that the back of my hair is thinning — nothing too drastic but i don’t want it to get worse. I use your Katira, White Truffle Shampoo, African Shea Butter Shampoo, the Peppermint & Avocado Volumizing green one and Russian Amber and also Rejuvenating Oil. I just want to follow one regimen and stick to it, whether it’s using some of your products that I already own or my mixing my own organic oils to help my hair regain its thickness (and some regrowth, if possible). My hair texture is wavy and I have a combination scalp (not too oily or dry, though I do get itching sometimes. I get so much different advice on my hair that I don’t know what to do. Many people say that castor oil is good but it’s so thick. Please help! Also, if I mix my own hair oil, is there a combination of oils you recommend?

You bought everything you need, you just need to start using it. Start off by using the oil (apply heat to help it sink it), and then follow — in this order — with the scalp-invigorating Peppermint & Avocado Shampoo, the Russian Amber Shampoo and the Katira Masque. (Leave the Katira on until it dries to a hard shell, then rinse it out and style your hair). You should do that every week or two. On in-between days, just alternate the shampoos. I recommend that you use a leave-in conditioner as well, like my Lovin’ Leave-In Creme. You can even mix it with a bit of the Katira — that offers conditioning and beautiful hold and shine. If you buy your own organic oils, I’d recommend a mix of cold-pressed sesame oil, cold-pressed olive oil, a few drops of a nice French lavender oil, and — since you have scalp issues — one drop of tea-tree oil. Please let me know how it goes!

ISSUE: Taming a Toddler’s Ringlets

December 2, 2009 | Curly Hair, Special Cases

Dear Philip,

I just found your site! I’m looking for hair products for my 2-year-old son. He has very thick red curly hair (ringlets) that tends to be on the dry side. I’m only given a limited amount of time to work with his hair before it becomes a battle and he runs off screaming, so what do you suggest? I usually let his hair dry naturally with a leave-in conditioner once I comb it through. Do you also have something i can use in-between washes — something I can rake through with my fingers that won’t leave his curls crunchy.

Apple Cider Vinegar Spray — it’s natural and gentle and will close the cuticle of your son’s hair, making it easier to comb and less likely to frizz. I’d use it as a finishing touch whenever you wash his hair, and then mist the spray on every day in between. It’s totally easy and fast — no hair battle required. And if his ringlets feel drier in the winter, you might want to use the African Shea Butter Shampoo, too.

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