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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Long, Normal Hair (& Not Much Time to Fuss With It)

December 2, 2009 | Special Cases

Dear Philip,

Hi. I’ve been using Kerastase but it doesn’t do the best job anymore. I’d like to try your line again, but now there are so many new products. My hair is normal, and I only get a chance to wash it twice a week. (I know, gross…but I am a single mother of a 3- and 1-year-old!) My hair is longer now — about 12 inches part my shoulders. What products do you recommend?

Wow — two kids under the age of 3! I bow to you for finding even a minute to pamper yourself, and you’re smart to do it. As long as your hair looks healthy and shiny, you can get away with styling it less often. Since you’re not washing your hair everyday, I recommend using a clarifying shampoo like the Peppermint & Avocado or Scent of Santa Fe. (Really focus on cleansing at the roots and just let the lather drift through the ends as you rinse.) Follow with the Lightweight Deep-Conditioning Creme Rinse (from the mid-length of your hair down). If the ends of your hair look dry, consider doing a Rejuvenating Oil treatment every week or so. Since you’re pressed for time, simply rub the oil into the lower half of your hair the evening before you plan to shampoo again, and twist your hair into a knot. That way, the oil can sink in which you sleep. Finally, to refresh your style on a daily basis, use a bit of the Lovin’ Leave-in Conditioner just on the ends and to tamp down any flyaways. Voila: instant polish!

ISSUE: Hypersensitive Scalp

November 29, 2009 | Product Ingredients, Special Cases

Dear Philip,

I am very sensitive to fragrances, so I am wondering which of your products may be fragrance-free or the best for people like me. I know that your African Shea Butter shampoo is fragrance-free, and I’m very interested in ordering it, but I’ll need a conditioner as well. I have highlighted hair so I need something color-safe and nourishing.

The Lightweight Deep Conditioning Creme Rinse (Paraben-free Formula) would be perfect for you. It also contains African Shea Butter — one of my favorite hair-healing ingredients, because it’s intensely hydrating without adding weight — as well as nourishing proteins. So the two products work in symmetry. If you have fine hair, just use it on the mid-shaft through to the ends of your hair. If you have thicker hair, feel free to use it from the roots down. The Katira Hair Masque is fragrance-free as well. It gives your hair a shiny, glossy finish. Plus, the jelly formula is conditioning and super-light.

ISSUE: Does Philip Take Personal Clients?

September 21, 2009 | Special Cases

Dear Philip,

Does Philip take personal clients? And if so, how can I make an appointment with him?

Philip is only seeing personal clients in Europe right now. If you’re in the U.S., we can schedule something next year – ideally, 3 months in advance.

ISSUE: Are Philip B. Products Vegan?

September 21, 2009 | No Animal Testing?, Special Cases

Dear Philip,

Are any of your products vegan –no animal by-products, not tested on animals?

Mainly, yes. We only use animal-derived ingredients in four of our products: Crème of the Crop Original Formula, which contains acetylated lanolin oil and lanolin alcohol. (Our new version, Crème of the Crop Lite, does not). The Anti-Flake Relief Shampoo contains a very low percentage of Tallowtrimonium Chloride. Meanwhile, our Thai Tea Mind & Body Wash and Chai Latte Soul & Body Wash do contain honey – a natural humectant that softens and hydrates skin like nothing else. We are, as we’ve mentioned before, very grateful to the bees.

ISSUE: Russian Amber & Keratin

August 13, 2009 | Curly Hair, Special Cases

Dear Philip,

I just had a Keratin straightening treatment. Is it safe to use the Russian Amber Imperial Shampoo without ruining the treatment?

Absolutely. It will heal and protect your hair and bring out the best in your treatment – shine, shine, shine!

ISSUE: Great Hair, Post-Cancer & Celiac Disease

August 13, 2009 | Dry Hair, Fine & Limp Hair, Special Cases

Dear Philip,

I need product guidance. I’m 54 years old, have dry hair and get minimal high & low lights every 8 weeks. I’m also a cancer survivor and was recently diagnosed with celiac disease, so my hair has suffered from lack of proper hydration, vitamins & nourishment as well as chemical processing & hormonal fluctuations. In addition, celiac has caused my hair to thin in one area, though I expect it to regrow when I have my diet under control. Currently my hair is limp but gets wavy & frizzy when it’s humid out. My hair type falls into several of your categories. Which products do you feel would be best?

I’m very sorry that you’ve been sick, and that your hair had to suffer, too. Since the texture is thin, limp and frizzy, I’d recommend that you start with my Four-Step Hair & Scalp Treatment. First off, it will stimulate the follicles in your scalp and clear the way for healthy regrowth. Secondly, it will fend off frizz by loading each strand with weightless moisture. And finally, it will add lift and body to your hair while it’s bouncing back to health. Good luck — I’m rooting for you!

ISSUE: Eczema

August 13, 2009 | Special Cases

Dear Philip,

I’ve been working with your products for the last 3 years and am in awe of your line. Are there any openings at your company? Also, I use all of your hair products and love the Rejuvenating Oil but I’m also interested in the body products and need advice: I have some eczema on my back. Can you recommend something to help?

Thanks so much for your message. We don’t have any openings at the moment, I’m afraid, but the Cucumber & Blue Orchid Hand & Body Creme is crammed with healing and soothing amino acids and peptides. It’s great for healing skin issues. Simply apply as needed.

ISSUE: Psoriasis

June 26, 2009 | Special Cases

Dear Philip,

I have psoriasis on my scalp that’s kept under control with a medicinal shampoo, but I’d really like to try your products. Which would work best for me?

For clients with psoriasis, this is my tried-and-true method: 1) Rub some Rejuvenating Oil into your scalp; that will help dismantle sticky clumps of cells so you can clean the area more gently. 2) Apply Peppermint & Avocado Volumizing & Clarifying Shampoo; lather up and rinse. 3) Use the Anti-Flake Shampoo, leave it on for a minute or two, and then rinse and style. I can’t tell you how many people I’ve met who have psoriasis and were thrilled to discover Anti-Flake.

ISSUE: Limp Hair & Dandruff

June 26, 2009 | Dry Hair, Fine & Limp Hair, Special Cases, Thin Hair

Dear Philip,

My hair tends to fall flat, and I also have dandruff. What kinds of shampoo should I use to solve the problem?

Use these two back to back: The Peppermint & Avocado Volumizing & Clarifying Shampoo, followed by Anti-Flake. Leave each one on for a couple of minutes before you rinse. The Peppermint Shampoo will clean away oil and dead cells to leave your scalp feeling clean and healthy; the Anti-Flake contains healing, dandruff-obliterating ingredients as well as aloe, to leave your hair swingy and soft. You’ll see amazing results.

ISSUE: Minimizing Chemical Damage

June 2, 2009 | Dry Hair, Special Cases

Dear Philip,

My mom was sick and had a perm while she had medication in her system. Now her hair is dry and fried. Would your products help to cure it?

First of all, I’m sorry to hear that your mother was sick. I hope she’s feeling much better — and yes, I can help her hair. Right now, she needs to baby it: Deep-conditioning treatments and leave-in moisturizers make all the difference. Make sure that your mother uses an intensive conditioner once a week. (I recommend the Rejuvenating Oil or 4-Step Hair & Scalp Treatment.) For everyday, she’ll need a nourishing shampoo like White Truffle Moisturizing Shampoo or Russian Amber Imperial Shampoo, and a light yet deeply reparative conditioner: White Truffle Nourishing & Conditioning Creme should do the trick.

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