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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.

ISSUE: Oily Scalp + Thin, Dry Hair

December 7, 2010 | Damaged Hair, Dry Hair, How to Use, Thin Hair, Troubled Scalp

Dear Philip,

I am a 27-year-old man and have long brown hair to my shoulders. I’ve had a problem with hair loss since age 17, and my hair is thin, dry and straight. I also have an oily scalp, and a little dandruff in my eyebrows. A week ago I started to wash my hair with Anti-Flake shampoo, and I use the Peppermint & Avocado Shampoo on alternate days. After each wash I apply a normal conditioner on the ends of my hair; otherwise it becomes very difficult to comb.

As I’ve read on your website my treatment should be:

  1. Rejuvenating Oil applied with a hair dryer
  2. Peppermint & Avocado Shampoo
  3. Anti-Flake Shampoo

Should all of this be applied daily? Is it necessary to use the hair dryer? Is it necessary to use some conditioner or some other product?

Here’s what I recommend for you:

Once a week: A Rejuvenating Oil treatment.

  1. Apply the oil to dry hair and massage it in with your fingertips. And yes, it’s important to use a hair dryer to warm up the oil – heat helps the oil sink into your hair and loosens dead cells and debris from your scalp.
  2. After letting the oil sit on your hair for 20 minutes, work a dollop of the Peppermint & Avocado shampoo into your hair and then get in the shower and add a bit of water.
  3. Lather it up for 3-5 minutes – that will leave your scalp feeling cool and fresh. Rinse. Your hair should feel balanced all over.

Every day: If you wash your hair everyday, use the Peppermint & Avocado Shampoo or our Scent of Santa Fe Shampoo, which is nice and balancing and will make your hair feel softer. Finish with the Light-Weight Deep Conditioning Crème on the ends only and Rinse.

Every three days: Use the Peppermint Shampoo (leave on for 2-3 minutes) followed by Anti- Flake (also leave on for 2-3 minutes before you rinse).

Together, that regimen should get your scalp and hair in great shape.

ISSUE: Thinning, Wavy, Grey but Colored Hair

December 7, 2010 | Color-Treated Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

For a senior, with short, thinning, fine, wavy, grey but coloured hair: What is the best shampoo and conditioner to use? Thanks.

I recommend the Peppermint & Avocado Volumizing and Clarifying Shampoo – that deep-cleans the scalp, so you get more volume and lift from the roots. You can use our Lightweight Deep Conditioning Crème Rinse on the ends of your hair. Or if your hair is too fine to use conditioner, use our pH Detangling Toning Mist. It helps detangle and adds shine, with no occlusive coating or added weight. Enjoy!


March 25, 2010 | Special Cases, Thin Hair

Dear Philip,

I notice my hair loss in the top of my head is bald. Is there something that I can buy to help restore hair. I can’t believe how bald I am in just at the crown of my head. Please help. I’m 50 years old with shoulder-length hair.

I’m working on a treatment for hair loss it in the lab right now. In the meantime, I’d visit a dermatologist to make sure there isn’t an underlying health or hormonal issue behind your hair loss. There are a lot of effective treatments that can help, so ask your doctor for advice. I always recommend using a shampoo that stimulates your scalp and lifts away any residue, too: My Peppermint & Avocado Volumizing and Clarifying Shampoo is perfect for that.

ISSUE: Fine, Thin Hair

February 24, 2010 | Fine & Limp Hair, Thin Hair

Dear Philip,

I’ve always had very thin, fine hair and I’m frankly tired of it. Are any of Philips products used to grow new and thicker hair? I want to know if I could meet with Philip, get some advice about my hair and even get a haircut. Please let me know what I can do.

I believe in using oil that stimulate the scalp and encourage healthy growth: The Scent of Santa Fe and Peppermint & Avocado Shampoos are perfect for that. Please remember that fine hair like yours has some truly lovely qualities: It’s soft and silky and tends to have a lot of shine. And there are some easy ways to bulk up limp strands:

  1. Consider getting some highlights or taking your base color 1-2 shades lighter. That will ruffle up the cuticle of each hair to give it more texture.
  2. Treat your hair to frequent Rejuvenating Oil treatments, focusing on the mid-length to ends. The molecules in the plant-based oil are so tiny that they actually slip inside each strand and plump it up, while adding incredible shine.
  3. Wash your hair every day with a volumizing shampoo like our Peppermint & Avocado shampoo; use a light conditioner only on the ends.
  4. Run a root-lifting product or mousse through your hair and blow it dry upside-down.
  5. Use a curling iron or hot rollers to bring out wave and volume and finish with a light spritz of Jet Set hair spray. Voilà: lasting bounce!

ISSUE: Itchy, Greasy Scalp

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I am contacting you in the hope that you can give me some product advice. I have a very itchy, greasy scalp although it is not flaking. My hair is also quite fine and coloured with a slight wave, and I straighten it every day. I have tried many products to try and alleviate the itchy scalp but have not yet found one that works. A colleague suggested your range but I’m not sure which products to try.

This is such a common problem, and causes so much frustration and misery. I’m going to give you the same answer as the gentleman who wrote in just before you did: It’s the system I designed for a dear friend with a troubled scalp like yours, and it has helped him and thousands of people around the globe. (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to ease your scalp dryness and deep condition your fine hair. (The oil molecules are so small that they sink inside each strand and plump it up, rather than simply coating the outside and weighing it down.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so that the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, life-changing relief.

ISSUE: Dandruff

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I have multiple queries:

  1. Are all Philips B’s products appropriate for men or not?
  2. Almost all of the product descriptions mention the process of blow-drying in them. Is it necessary that we always blow-dry? Won’t using that much heat damage hair?
  3. I have a lot of dandruff, plus if I don’t shampoo for 2 or 3 days my hair becomes greasy. What do you recommend?
  4. What products should I use to increase my hair’s volume and thickness and thicker and fill in weak spots?

I know these are a lot of queries but I am just confused…..

Thanks for all your questions!

  1. Yes, all of my products work equally well on men and women.
  2. No, you don’t need to blow-dry your hair to make the products work. (I never blow-dry my hair, for instance.) And yes, too much heat-styling can damage hair. If you don’t feel the need to blow-dry, don’t bother.
  3. Here’s my surefire dandruff-obliterating method, which has drawn letters from grateful customers all over the world:  (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to help loosen dead cells and flakes. (In this case, heat is a good thing.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, dramatic relief.
  4. To increase your hair’s volume and thickness, continue using the Peppermint & Avocado Shampoo for everyday, and the Rejuvenating Oil once a week. That should do the trick, and add shine to boot.

ISSUE: Hair Loss

January 20, 2010 | Special Cases, Thin Hair

Dear Philip,

I’m a 30-year-old male who is suffering from hair loss. Which shampoo and conditioner do you recommend that I can use in conjunction with minoxidil?

You’ll want to use a clarifying shampoo to clear away dead cells and sebum, and leave your scalp feeling tingly clean and fresh. It’s important to create a clean surface for minoxidil: That makes it easier for the medicine to sink in and do its work. The Peppermint and Avocado Volumizing & Clarifying Shampoo, Scent of Santa Fe Balancing Shampoo or Nordic Wood would all be excellent options.

ISSUE: Thinning Hair

December 2, 2009 | Special Cases, Thin Hair

Dear Philip,

I am male and 38 and I notice that the back of my hair is thinning — nothing too drastic but i don’t want it to get worse. I use your Katira, White Truffle Shampoo, African Shea Butter Shampoo, the Peppermint & Avocado Volumizing green one and Russian Amber and also Rejuvenating Oil. I just want to follow one regimen and stick to it, whether it’s using some of your products that I already own or my mixing my own organic oils to help my hair regain its thickness (and some regrowth, if possible). My hair texture is wavy and I have a combination scalp (not too oily or dry, though I do get itching sometimes. I get so much different advice on my hair that I don’t know what to do. Many people say that castor oil is good but it’s so thick. Please help! Also, if I mix my own hair oil, is there a combination of oils you recommend?

You bought everything you need, you just need to start using it. Start off by using the oil (apply heat to help it sink it), and then follow — in this order — with the scalp-invigorating Peppermint & Avocado Shampoo, the Russian Amber Shampoo and the Katira Masque. (Leave the Katira on until it dries to a hard shell, then rinse it out and style your hair). You should do that every week or two. On in-between days, just alternate the shampoos. I recommend that you use a leave-in conditioner as well, like my Lovin’ Leave-In Creme. You can even mix it with a bit of the Katira — that offers conditioning and beautiful hold and shine. If you buy your own organic oils, I’d recommend a mix of cold-pressed sesame oil, cold-pressed olive oil, a few drops of a nice French lavender oil, and — since you have scalp issues — one drop of tea-tree oil. Please let me know how it goes!

ISSUE: Thin, Limp, Ultra-Fragile Hair

December 2, 2009 | Fine & Limp Hair, Thin Hair

Dear Philip,

I have very difficult hair – it’s thin, limp and breaks very easily. It’s been the cause of many tears! I am due to get married in January and would like to find some hair care products that will actually work and leave my hair looking great on the big day. Friends have recommended your products to me but I’m reluctant to buy them in case I don’t like them. (I’ve been left disappointed by expensive products that I’ve bought in the past.) Is it possible for you to send me some samples so I can try before I buy?

I guarantee that a Four-Step Treatment Kit will remedy your problem. The day you start using it, your hair will get stronger and healthier — the treatment replenishes each strand with lipids and fats and will plump up and silken your hair without weighing it down. At the bare minimum, give yourself a treatment once a week — there’s enough product in the kit for several sessions. If you can afford to make the investment, buy the Russian Amber Imperial Shampoo and Katira Masque, too. Russian Amber works like inter-cellular cement to give the hair back its health. And the Katira will seal everything, so you get a double dose of strength. Plus, the Katira is a conditioning jelly instead of an oil, so it will volumize your hair while it heals.

ISSUE: What’s the Best Way to Use Katira Masque?

November 29, 2009 | How to Use, Thin Hair

Dear Philip,

Katira Mask: Can/should you use every few days in the shower? Can you put it on in the shower for a few minutes and then rinse or is that wasting it? It seems to be hard to comb thru: Do you always need to apply it with a conditioner first? Also, for bleached, thin frizzy hair, what is/are the best products to use?

You can use Katira in the shower, but for best results, you should think of it as a once- or twice-a-week deep treatment. Cleanse, condition and detangle your hair before applying Katira, then blow-dry or air-dry your hair until it’s stiff and helmet-like. (That helps Katira bond to each strand, filling in any weak spots and giving your hair a glossy sheen.) You mention that you have bleached, frizzy hair — which means you need to condition it in every step of your routine. Rejuvenating Oil treatments (once or twice a week) are a must. From there, use a gentle and nourishing shampoo like African Shea Butter, White Truffle or Russian Amber. The Lightweight Deep-Conditioning Creme Rinse would be perfect for you. And I recommend a leave-in treatment, too, like Lovin’ Leave-in Hair Conditioning Creme. Front-loading your hair with moisture not only makes it glossier and more supple; it also makes your hair less likely to absorb moisture from the air, leaving you beautifully frizz-free.

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