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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: How Often To Use The Peppermint Shampoo?

September 21, 2009 | Fine & Limp Hair, Thin Hair

Dear Philip,

I’ve just started to use your Peppermint and Avocado Volumizing & Clarifying
Shampoo
. How often should I use it for best results?

If your scalp is oily or itchy — or if you have limp hair and simply want extra lift at the roots — you should use Peppermint & Avocado Shampoo every day. You don’t need to apply more than a capful; just focus on cleansing your scalp and let the lather drift down through the rest of your hair when you rinse it out. Follow with a conditioner, and use it only on the ends if your hair is on the finer side. Enjoy!

ISSUE: Humidity = Frizz

August 13, 2009 | Color-Treated Hair, Curly Hair, Dry Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

I’m a 56-year-old Caucasian woman with very fine, thinning (peri-menopause), naturally curly hair that ALWAYS frizzes. I live on the Gulf Coast of Florida and we have very high humidity and temperatures for most of the year. My hair is home-colored, very dry and brittle and I’ve been blow drying it for 30 years. I’d love to get it into better shape and control the frizz and the pouffy swelling that I get whenever I step outside. I found your website, but am confused by your huge product line and don’t know where to start. (I also don’t like smelling like a vanilla bean or a coconut!)

Keep in mind is that frizz happens when your hair pulls moisture out of the air. If you fill each strand up with moisture from the get-go, you hair will stay smooth and glossy. In your case, a Four Step Hair & Scalp Treatment will do the trick beautifully: The Rejuvenating Oil in the kit contains molecules fine enough to slip under the cuticle of your hair, so it plumps up and nourishes hair from the inside. From there, the Peppermint & Avocado Volumizing & Clarifying Shampoo will clean away the excess oil from the surface of your hair; the Lightweight Deep Conditioner will soften the ends (use it only from the mid-shaft down); and the pH Balancing Mist will seal the cuticle shut for extra shine and bounce. On fine, dry hair, the results are a wonder to behold.

ISSUE: Fried & Dyed

June 26, 2009 | Color-Treated Hair, Damaged Hair, Thin Hair

Dear Philip,

I dye my hair and use flat irons. As a result, I’ve noticed that my hair’s become extremely brittle and over-processed. I’m worried that it might be thinning, too.

You’re taking a lot out of your hair; you need to give it something back. In this case, the name of the game is moisture: frequent Rejuvenating Oil and/or 4-Step Treatments; a healing shampoo like White Truffle or Russian Amber; and either a delicate conditioner like the Lightweight Deep Conditioning Crème or something richer, like White Truffle Nourishing & Conditioning Crème. And, at the risk of repeating myself: If you’re experiencing sudden or dramatic hair loss, see a doctor to rule out an underlying hormonal imbalance or medical issue. Good luck!

ISSUE: Ultralimp Hair

June 26, 2009 | Color-Treated Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

My fine hair seems to be especially limp, and I’m not sure if it’s caused by color treatments. What can I do to improve the growth? I’ve heard that imbalanced hormones can cause hair to thin. Someone also suggested that I need something to remove the build-up of styling products.

It’s true that clearing away build-up (from styling products, dead cells and the natural oils of your scalp) is crucial for fine hair. Start with a boar-bristle brush to move oils off your scalp and down through the rest of your hair. Next, use the Peppermint & Avocado Volumizing & Clarifying Shampoo – really working it in at the roots – to leave your scalp tingly clean and fresh. Follow with a light conditioner (ends only) and the Katira Masque. The combination should give your hair amazing body, plus lots of shine.

Note: If you find that you’re losing more hair than usual, please see a dermatologist or your primary care physician: You need to make sure there isn’t a hormonal or medical issue at work.

ISSUE: Seeking Strength – and a Major Change

June 26, 2009 | Color-Treated Hair, Thin Hair

Dear Philip,

I have very thin, red hair. I want to make it really strong and dye it black. What do you suggest?

First of all, a question: Are you sure you want to go that dark? If you have a redhead’s peaches-and-cream complexion, very dark hair can look harsh and unnatural. So consider the possibility of just taking your hair one or two shades deeper – you’ll get drama but more believable color (not to mention, less obvious re-growth). In any event, please use Rejuvenating Oil or Four-Step Treatments – religiously – for a week or two before you color your hair. It will help the dye take more evenly and last longer. And I recommend the Russian Amber Imperial Shampoo, too: It’s dynamite for correcting brassy tones and giving color-treated hair gorgeous luster and depth.

ISSUE: Summer frizzies

June 26, 2009 | Curly Hair, Thin Hair

Dear Philip,

I have the best hairdresser – in fact, I think he has the only salon in Wisconsin that carries your products, which I LOVE. Here’s my question: I have very curly hair that’s on the thin side, and it tends to get annoyingly FRIZZY in summer. I’ve tried using your Gel and Drop Dead Straight mixed together, but it doesn’t always work. I’ve also tried using your Hair Spray before/after I dry my hair with my diffuser. Any suggestions?

Yes: The Katira Masque will help relax your hair and make it more manageable. Because Katira fills in and smoothes uneven, rough spots in the cuticle, it will ward off poufiness, too. As for styling, I recommend using Anti-Frizz Formula 57, either just after a blow-out or on damp hair: Just work it through and let your hair air-dry for healthy, shiny waves.

ISSUE: Hot-weather Hair Emergency

June 26, 2009 | Fine & Limp Hair, Thin Hair

Dear Philip,

I have fine hair that’s cut in a forward swing with the sides resting at or just below the shoulder line. My problem is that it looks really great right after I style it, but I am unable to maintain the look! I live in Texas and the hot, muggy weather flattens my hair as soon as I walk outside. I use a root lifter, medium-weight styling spray and a final heavier spray. I’ve experimented with different brands and nothing seems to work. Please help!

First off, you’re using too much product – a fatal mistake on fine hair. Try taking a different approach, where you make your hair thicker and fuller from the inside. It sounds counter-intuitive, but the 4-Step Treatment with Rejuvenating Oil would be perfect for you. The treatment plumps up and strengthens individual strands like crazy. (Fear not: The Peppermint & Avocado shampoo in the kit lifts away any excess oil on the surface of your hair.) Follow with a Katira Masque treatment (which also adds weightless volume and elasticity) and, finally, a couple of key styling products: a golf-ball-sized amount of volumizing mousse and light spray. If you need extra volume, add a touch of dry shampoo at the roots and you’re golden.

ISSUE: Limp Hair & Dandruff

June 26, 2009 | Dry Hair, Fine & Limp Hair, Special Cases, Thin Hair

Dear Philip,

My hair tends to fall flat, and I also have dandruff. What kinds of shampoo should I use to solve the problem?

Use these two back to back: The Peppermint & Avocado Volumizing & Clarifying Shampoo, followed by Anti-Flake. Leave each one on for a couple of minutes before you rinse. The Peppermint Shampoo will clean away oil and dead cells to leave your scalp feeling clean and healthy; the Anti-Flake contains healing, dandruff-obliterating ingredients as well as aloe, to leave your hair swingy and soft. You’ll see amazing results.

ISSUE: Thin, Dull, Frizzy – Hair at Age 50+

June 2, 2009 | Color-Treated Hair, Damaged Hair, Dry Hair, Fine & Limp Hair, Thin Hair

Dear Philip,

I’m a haircutter from St. Louis, Mo, with over 30 years experience. As my clients get older, I’m faced with a reccuring challenge: Women over 50 with hair that’s getting thinner, drier and losing its sheen. If I use volumizers, their hair gets frizzy. If I use smoothing products, it lies thin, flat and lifeless. Whether or not the hair is colored, it has somehow lost its youthful shine. (It’s difficult enough dealing with this personally, but most of my clients are in the same boat.) I haven’t tried your products, but would love to know what you recommend for women over 50 — especially because we’re such a fast-growing age group.

I’m so glad you wrote. I see this problem all the time and you’re right — the challenge is finding the perfect treatments to moisturize and gleamify your hair without weighing it down. It’s totally worth the effort: Restore the youthful sheen and bounce of a woman’s hair and you take a decade off her appearance, just like that. I worked for years to come up with just the right solution for my celebrity clients, and here it is: My Four Step Hair & Scalp Treatment, followed by Russian Amber Imperial Shampoo and Katira Masque. Take a look at some of my how-to videos; even the models couldn’t believe the results.

ISSUE: Author, Author

June 2, 2009 | African-American Hair, Color-Treated Hair, Curly Hair, Damaged Hair, Dry Hair, Fine & Limp Hair, Hair Masque, Special Cases, Thin Hair

Dear Philip,

Is Philip B. going to write any more books?

Funny you asked: I’m thinking about doing a book or a TV show and am gathering material. Please let me know if there are any particular subjects you want me to address!

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