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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Nanoparticles

February 24, 2010 | Product Ingredients

Dear Philip,

Does your Jet Set hairspray contain nanoparticles?

No, Jet Set is ultralight enough to use every day, but it doesn’t contain nanoparticles. They aren’t something you’d want in an aerosol spray anyway: Particles that small could cause lung problems, so it’s best never to use them in a spray.

ISSUE: Oil Treatments + Hair Color

February 24, 2010 | Color-Treated Hair, Fine & Limp Hair

Dear Philip,

I just had my hair colored yesterday and have heard that you shouldn’t use oil shortly after a color treatment. How long should I wait before using the Rejuvenating Oil? Also, is the Peppermint & Avocado Shampoo okay to use regularly even though it soulds clarifying? I have fine hair.

Smart question. Yes, if you’ve just had your hair colored, you should skip any kind of oil treatment for 4-5 days. Otherwise, you run the risk of loosening dye molecules before they fully set. Instead, always do an oil treatment the day before you color. It can make a huge difference, because it only protects your hair from damage but paves the way for more luminous, dimensional, healthier-looking color. And yes, using the Peppermint & Avocado Shampoo is loaded with light botanical conditioning agents, so while it’s clarifying, it’s also gentle enough to use every day. It’s especially good at lending bounce and lift to fine hair like yours. I love the Russian Amber shampoo for thin hair, too — it gives it loads of texture and shine. You just need a tiny bit on fine hair.

ISSUE: Fine, Thin Hair

February 24, 2010 | Fine & Limp Hair, Thin Hair

Dear Philip,

I’ve always had very thin, fine hair and I’m frankly tired of it. Are any of Philips products used to grow new and thicker hair? I want to know if I could meet with Philip, get some advice about my hair and even get a haircut. Please let me know what I can do.

I believe in using oil that stimulate the scalp and encourage healthy growth: The Scent of Santa Fe and Peppermint & Avocado Shampoos are perfect for that. Please remember that fine hair like yours has some truly lovely qualities: It’s soft and silky and tends to have a lot of shine. And there are some easy ways to bulk up limp strands:

  1. Consider getting some highlights or taking your base color 1-2 shades lighter. That will ruffle up the cuticle of each hair to give it more texture.
  2. Treat your hair to frequent Rejuvenating Oil treatments, focusing on the mid-length to ends. The molecules in the plant-based oil are so tiny that they actually slip inside each strand and plump it up, while adding incredible shine.
  3. Wash your hair every day with a volumizing shampoo like our Peppermint & Avocado shampoo; use a light conditioner only on the ends.
  4. Run a root-lifting product or mousse through your hair and blow it dry upside-down.
  5. Use a curling iron or hot rollers to bring out wave and volume and finish with a light spritz of Jet Set hair spray. Voilà: lasting bounce!

ISSUE: Does the Clarifying Shampoo Cancel Out an Oil Treatment?

February 24, 2010 | How to Use, Product Ingredients

Dear Philip,

In the Rejuvenating Oil instructions it states to use the Peppermint & Avocado Volumizing and Clarifying Shampoo afterwards to remove the excess oil. Since it is a clarifying shampoo will it wash away all the benefits of the oil treatment? I usually use a clarifying shampoo to remove all residue and build-up on my hair. Will removing all the oil with the clarifying shampoo cancel out its benefits?

It sounds counter-intuitive, but no — using the clarifying shampoo post oil-treatment is actually ideal. That’s because my Rejuvenating Oil isn’t like most oil treatments: It’s made with such fine plant, flower and carrier oils that they actually impart into each strand, rather than simply coating it. Using heat helps the oil sink in. When you shampoo, just the excess is lifted away. I like to use some Lightweight Deep Conditioning Creme after that. But if your hair is very dry and coarse and you want more intensive hydration, you could always follow the oil treatment with the richer Russian Amber or White Truffle shampoo. Or mix a few drops of the oil into your leave-in conditioner.

ISSUE: Sulfates & Hair Color

February 24, 2010 | Color-Treated Hair, Sodium Lauryl Sulfates, Special Cases

Dear Philip,

Do you have any sulfate-free shampoos? My hairdresser has told me I need to use only sulfate-free shampoos, because sulfate will wash out my red color.

Your colorist is correct: In many cases, shampoos that contain sodium lauryl sulfate (SLS) can be too harsh for chemically treated hair. But it’s all about balance. I buffer down the SLS in our shampoos with such a high level of essential oils that it becomes gentle and creamy — the best possible way to clear away any dirt or build-up while distributing conditioning oils throughout your hair, even to the ends. In some cases, I use so many plant and flower oils that the SLS is rendered all but inactive: It’s just there to carry the oils and help you lather up. That’s because my shampoos aren’t the conventional detergent-water-fragrance mix. They’re made from intensely conditioning oils used at active, therapeutic levels and gathered from exotic places around the world. So, in this case, fear not. The sulfates we do use are specifically designed to deliver nutrients and potent conditioning agents to your hair, not to counteract their effects. For you, I’d recommend the African Shea Butter Gentle & Conditioning Shampoo, the White Truffle Shampoo or Russian Amber — all super nurturing and supremely hair-color-friendly.

ISSUE: Itchy, Greasy Scalp

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I am contacting you in the hope that you can give me some product advice. I have a very itchy, greasy scalp although it is not flaking. My hair is also quite fine and coloured with a slight wave, and I straighten it every day. I have tried many products to try and alleviate the itchy scalp but have not yet found one that works. A colleague suggested your range but I’m not sure which products to try.

This is such a common problem, and causes so much frustration and misery. I’m going to give you the same answer as the gentleman who wrote in just before you did: It’s the system I designed for a dear friend with a troubled scalp like yours, and it has helped him and thousands of people around the globe. (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to ease your scalp dryness and deep condition your fine hair. (The oil molecules are so small that they sink inside each strand and plump it up, rather than simply coating the outside and weighing it down.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so that the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, life-changing relief.

ISSUE: Dandruff

January 20, 2010 | Damaged Hair, Dry Hair, Fine & Limp Hair, How to Use, Special Cases, Thin Hair, Troubled Scalp

Dear Philip,

I have multiple queries:

  1. Are all Philips B’s products appropriate for men or not?
  2. Almost all of the product descriptions mention the process of blow-drying in them. Is it necessary that we always blow-dry? Won’t using that much heat damage hair?
  3. I have a lot of dandruff, plus if I don’t shampoo for 2 or 3 days my hair becomes greasy. What do you recommend?
  4. What products should I use to increase my hair’s volume and thickness and thicker and fill in weak spots?

I know these are a lot of queries but I am just confused…..

Thanks for all your questions!

  1. Yes, all of my products work equally well on men and women.
  2. No, you don’t need to blow-dry your hair to make the products work. (I never blow-dry my hair, for instance.) And yes, too much heat-styling can damage hair. If you don’t feel the need to blow-dry, don’t bother.
  3. Here’s my surefire dandruff-obliterating method, which has drawn letters from grateful customers all over the world:  (A) Start with the Rejuvenating Oil: Run it though your hair and scalp and heat it with a blowdryer to help loosen dead cells and flakes. (In this case, heat is a good thing.) (B) Wash your hair with my Peppermint and Avocado Volumizing & Clarifying Shampoo. Leave the lather on your hair for two minutes so the therapeutic levels of peppermint oil can thoroughly clean and refresh your scalp. (C) Shampoo again with the Anti-Flake Relief Shampoo. Leave it on your hair for 2 minutes so that the coal tar and scalp-healing botanical ingredients have time to do their work. You’ll get instant, dramatic relief.
  4. To increase your hair’s volume and thickness, continue using the Peppermint & Avocado Shampoo for everyday, and the Rejuvenating Oil once a week. That should do the trick, and add shine to boot.

ISSUE: No Animal Testing, Part 2

January 20, 2010 | No Animal Testing?, Product Ingredients

Dear Philip,

I understand that your products are not tested on animals. Does this apply to the ingredients as well?

Yes. None of the raw materials in our products are tested on animals.

ISSUE: Ingredients – No Animal Testing!

January 20, 2010 | No Animal Testing?, Product Ingredients

Dear Philip,

Do you test your products on animals?

Emphatically no. We only test our products on people!

ISSUE: Dry, Bleached Hair

January 20, 2010 | Color-Treated Hair, Damaged Hair, Dry Hair

Dear Philip,

I would like to order some products but I do not know which ones to try. I have long dyed hair (blonde) and the ends of my hair are spliced. Overall, my hair is dry.

If you buy one thing, let it be the 4-Step Hair & Scalp Treatment – it’s so nourishing for dry, color-treated, lackluster strands and the results are dramatic: Just one treatment will instantly restore your hair’s bounce and vibrance. The Russian Amber Imperial Shampoo would be amazing for you, too. And for gentle veryday care, I suggest the African Shea Butter Shampoo and Light-Weight Deep Conditioning Crème Rinse. Please keep me posted: I can’t wait to hear about your results!

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