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Q & A

Here are some of the commonly asked questions we've received over the years.
We've organized them by category so you can easily find answers.



ISSUE: Hair Loss

January 20, 2010 | How to Use, Special Cases

Dear Philip,

Do any of your shampoos lower the levels of DHT, which contributes to hair loss in males?

No. The only products that can claim to lower levels of DHT are drugs that penetrate the dermis.

ISSUE: Hair Loss

January 20, 2010 | Special Cases, Thin Hair

Dear Philip,

I’m a 30-year-old male who is suffering from hair loss. Which shampoo and conditioner do you recommend that I can use in conjunction with minoxidil?

You’ll want to use a clarifying shampoo to clear away dead cells and sebum, and leave your scalp feeling tingly clean and fresh. It’s important to create a clean surface for minoxidil: That makes it easier for the medicine to sink in and do its work. The Peppermint and Avocado Volumizing & Clarifying Shampoo, Scent of Santa Fe Balancing Shampoo or Nordic Wood would all be excellent options.

ISSUE: Is Maui Wowie Safe For Colored Hair?

January 20, 2010 | Color-Treated Hair, How to Use

Dear Philip,

I have a question about Maui Wowie Beach Mist: Is it safe for bleached hair?

True fact: It’s not only safe for bleached hair, it’s good for it. The light, texturizing mix of aloe vera and healing oils (orchid, Tahitian gardenia, kukui and coconut) nourish and protect chemically-treated hair. So you get conditioning benefits, more vibrant color and a sexy, perfectly piece-y look all at once.

ISSUE: Thinning Hair

December 2, 2009 | Special Cases, Thin Hair

Dear Philip,

I am male and 38 and I notice that the back of my hair is thinning — nothing too drastic but i don’t want it to get worse. I use your Katira, White Truffle Shampoo, African Shea Butter Shampoo, the Peppermint & Avocado Volumizing green one and Russian Amber and also Rejuvenating Oil. I just want to follow one regimen and stick to it, whether it’s using some of your products that I already own or my mixing my own organic oils to help my hair regain its thickness (and some regrowth, if possible). My hair texture is wavy and I have a combination scalp (not too oily or dry, though I do get itching sometimes. I get so much different advice on my hair that I don’t know what to do. Many people say that castor oil is good but it’s so thick. Please help! Also, if I mix my own hair oil, is there a combination of oils you recommend?

You bought everything you need, you just need to start using it. Start off by using the oil (apply heat to help it sink it), and then follow — in this order — with the scalp-invigorating Peppermint & Avocado Shampoo, the Russian Amber Shampoo and the Katira Masque. (Leave the Katira on until it dries to a hard shell, then rinse it out and style your hair). You should do that every week or two. On in-between days, just alternate the shampoos. I recommend that you use a leave-in conditioner as well, like my Lovin’ Leave-In Creme. You can even mix it with a bit of the Katira — that offers conditioning and beautiful hold and shine. If you buy your own organic oils, I’d recommend a mix of cold-pressed sesame oil, cold-pressed olive oil, a few drops of a nice French lavender oil, and — since you have scalp issues — one drop of tea-tree oil. Please let me know how it goes!

ISSUE: Thin, Limp, Ultra-Fragile Hair

December 2, 2009 | Fine & Limp Hair, Thin Hair

Dear Philip,

I have very difficult hair – it’s thin, limp and breaks very easily. It’s been the cause of many tears! I am due to get married in January and would like to find some hair care products that will actually work and leave my hair looking great on the big day. Friends have recommended your products to me but I’m reluctant to buy them in case I don’t like them. (I’ve been left disappointed by expensive products that I’ve bought in the past.) Is it possible for you to send me some samples so I can try before I buy?

I guarantee that a Four-Step Treatment Kit will remedy your problem. The day you start using it, your hair will get stronger and healthier — the treatment replenishes each strand with lipids and fats and will plump up and silken your hair without weighing it down. At the bare minimum, give yourself a treatment once a week — there’s enough product in the kit for several sessions. If you can afford to make the investment, buy the Russian Amber Imperial Shampoo and Katira Masque, too. Russian Amber works like inter-cellular cement to give the hair back its health. And the Katira will seal everything, so you get a double dose of strength. Plus, the Katira is a conditioning jelly instead of an oil, so it will volumize your hair while it heals.

ISSUE: Taming a Toddler’s Ringlets

December 2, 2009 | Curly Hair, Special Cases

Dear Philip,

I just found your site! I’m looking for hair products for my 2-year-old son. He has very thick red curly hair (ringlets) that tends to be on the dry side. I’m only given a limited amount of time to work with his hair before it becomes a battle and he runs off screaming, so what do you suggest? I usually let his hair dry naturally with a leave-in conditioner once I comb it through. Do you also have something i can use in-between washes — something I can rake through with my fingers that won’t leave his curls crunchy.

Apple Cider Vinegar Spray — it’s natural and gentle and will close the cuticle of your son’s hair, making it easier to comb and less likely to frizz. I’d use it as a finishing touch whenever you wash his hair, and then mist the spray on every day in between. It’s totally easy and fast — no hair battle required. And if his ringlets feel drier in the winter, you might want to use the African Shea Butter Shampoo, too.

ISSUE: The Best Blowdryers

December 2, 2009 | How to Use

Dear Philip,

What blowdryer do you recommend?

Solano is my fave. It has loads of power so you don’t have to expose your hair to heat for long while you’re styling, and it uses tourmaline technology to cut frizz.

ISSUE: Long, Normal Hair (& Not Much Time to Fuss With It)

December 2, 2009 | Special Cases

Dear Philip,

Hi. I’ve been using Kerastase but it doesn’t do the best job anymore. I’d like to try your line again, but now there are so many new products. My hair is normal, and I only get a chance to wash it twice a week. (I know, gross…but I am a single mother of a 3- and 1-year-old!) My hair is longer now — about 12 inches part my shoulders. What products do you recommend?

Wow — two kids under the age of 3! I bow to you for finding even a minute to pamper yourself, and you’re smart to do it. As long as your hair looks healthy and shiny, you can get away with styling it less often. Since you’re not washing your hair everyday, I recommend using a clarifying shampoo like the Peppermint & Avocado or Scent of Santa Fe. (Really focus on cleansing at the roots and just let the lather drift through the ends as you rinse.) Follow with the Lightweight Deep-Conditioning Creme Rinse (from the mid-length of your hair down). If the ends of your hair look dry, consider doing a Rejuvenating Oil treatment every week or so. Since you’re pressed for time, simply rub the oil into the lower half of your hair the evening before you plan to shampoo again, and twist your hair into a knot. That way, the oil can sink in which you sleep. Finally, to refresh your style on a daily basis, use a bit of the Lovin’ Leave-in Conditioner just on the ends and to tamp down any flyaways. Voila: instant polish!

ISSUE: What’s the Best Way to Use Katira Masque?

November 29, 2009 | How to Use, Thin Hair

Dear Philip,

Katira Mask: Can/should you use every few days in the shower? Can you put it on in the shower for a few minutes and then rinse or is that wasting it? It seems to be hard to comb thru: Do you always need to apply it with a conditioner first? Also, for bleached, thin frizzy hair, what is/are the best products to use?

You can use Katira in the shower, but for best results, you should think of it as a once- or twice-a-week deep treatment. Cleanse, condition and detangle your hair before applying Katira, then blow-dry or air-dry your hair until it’s stiff and helmet-like. (That helps Katira bond to each strand, filling in any weak spots and giving your hair a glossy sheen.) You mention that you have bleached, frizzy hair — which means you need to condition it in every step of your routine. Rejuvenating Oil treatments (once or twice a week) are a must. From there, use a gentle and nourishing shampoo like African Shea Butter, White Truffle or Russian Amber. The Lightweight Deep-Conditioning Creme Rinse would be perfect for you. And I recommend a leave-in treatment, too, like Lovin’ Leave-in Hair Conditioning Creme. Front-loading your hair with moisture not only makes it glossier and more supple; it also makes your hair less likely to absorb moisture from the air, leaving you beautifully frizz-free.

ISSUE: Fine, Color-Treated Hair That’s Graying

November 29, 2009 | Color-Treated Hair, Fine & Limp Hair

Dear Philip,

Hi! I recently ordered Pepperment & Avocado shampoo-and it doesn’t lather. Any suggestions? I have fine, color-treated hair that’s graying. Product suggestions? Thanks so much!

Thanks for writing. I should start by pointing out that none of our shampoos lather excessively, because they’re made with such high concentrations of botanical extracts. This is a good thing: Unlike cheap detergents, my shampoos cleanse your hair without stripping — they actually leave your hair healthier and shinier. (That said, make sure you’re shampooing properly. No matter what shampoo you use, it’s important to saturate your hair first, and focus the cleansing at the roots of your hair.) Given your hair type, I’d start with a Rejuvenating Oil treatment. Apply it liberally, especially through the ends, and blow-dry your hair to help the oil sink into your hair. It’s not like a standard hot-oil treatment: The plant- and flower-oils in my formula are made of such tiny molecules that they actually slip inside each strand and plump it up from the inside — rather than lying on top of your hair and leaving it flat and limp. The oil also helps remove buildup to let your scalp breathe and leave your hair supremely clean. Follow the oil treatment with the Peppermint Shampoo (use it twice, if necessary) to lift away any excess from the surface of your hair. You’ll see the difference right away — it’s a miracle worker for fine, dry hair.

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